Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was drowning in debt!

I was drowning in debt! Couldn’t see no way out, but the relief I felt once I sorted it out was fantastic. I felt free for the first time in a year! Reviewed on: 23rd May 2025

Stepchange left me feeling supported and not alone.

Stepchange left me feeling supported and not alone. My situation was worked through in a non-judgemental way and a good plan set up to clear my debt Reviewed on: 23rd May 2025

Relaxed conversation with all assistants.

Relaxed conversation with all assistants. Took me from panic to “at ease” quite quickly. Simple instructions with common sense advice. No patronising, no rushing into decisions and definitely no disrespect when asking stupid questions. loved the information on how to deal with finance companies. Reviewed on: 23rd May 2025

Really Knowledgeable, Incredibly empathetic

Really Knowledgeable, very helpful with no agenda, i felt they try to do the best for me as a Customer. Incredibly empathetic and supportive. Reviewed on: 23rd May 2025

Regain control

In crisis I spoke to a woman called Gerry, I remember crying to her and saying is this going to be the rest of my life I’m so overwhelmed. She told me to take a deep breath and she said this is the beginning of the rest of your life. And it really was. The moment I took out the plan and gained control things started to change for the better for me. Now a few years later I’m a home owner, I have been able to have another baby and not worry about finances and I am most importantly I am in control. I will never forget Gerry and her help. Reviewed on: 23rd May 2025

All done for you.

Really good company, no hassle at all. Reviewed on: 23rd May 2025

My experience has been excellent.

My experience has been excellent. Reviewed on: 23rd May 2025

Brilliant - Highly recommend

I found myself in financial difficulty and was recommended to seek help from stepchange. They have been brilliant with helping me sort my finances and making life easier. I cannot thank them enough. Staff have also been amazing always have time to answer questions and give sound advice. My sincere thanks to you all. Reviewed on: 23rd May 2025

Very efficent in helping me .

Very efficent in helping me , very easy process , good communication, have recomended to others Reviewed on: 23rd May 2025

Ive had great support and help, such a relief.

Ive had great support and help, such a relief. I have recommended it to others. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub