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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Good to sleep at night

So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026

Hope for the future

They take all circumstances into consideration and very helpful, they have given us a chance for a better life and a better future. I would always recommend Step Change as an option Reviewed on: 27th May 2026

Help me to be debt free with easy to manage installm...

Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026

Stepchange is really great.

Since I joined with Stepchange I am very much relaxed and peace in mind. Reviewed on: 27th May 2026

Supportive & understanding

Been with them from day 1 and they helped me set up my DMP. A little more information and support if you're in a position to make offers to your creditors would be fantastic....available to discuss things on phone, most stuff sorted on-line. Very non- judgemental. Reviewed on: 27th May 2026

I’ve found some staff very helpful and others judgem...

I’ve found some staff very helpful and others judgemental. Reviewed on: 27th May 2026

Very helpful staff .

Very helpful staff . They go out there way too help people in need well done StepChange Reviewed on: 27th May 2026

Emotional Intelligence

The emotional intelligence and caring attitude of all staff is incredible. Always knowledgeable, helpful, reassuring, and non-judgemental. Reviewed on: 27th May 2026

Really easy to deal with and helps with peace of min...

Really easy to deal with and helps with peace of mind when you feel in a hole Reviewed on: 27th May 2026

Helped me with my mental health!

I’ve been helped out and it’s took a huge weight off my shoulders and i’ve already recommended to family i know that are also struggling Reviewed on: 27th May 2026

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