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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I was worried about speaking to StepChange as I new...

I was worried about speaking to StepChange as I new I had to fill in all my incoming and out goings . I'm not very good at speaking on the phone and thought I would have to go through. everything on the phone, but thankfully I could fill in the form on-line. I was concerned that I would get bullied in to changing thinks so it would free up more money, like get cheaper brands when shopping, walk to work when you can to save petrol, Or find cheaper quotes for Internet etc, I thought everything would be looked at in great detail to see where I can save more money. But it was easier than I thought. they were friendly and understanding .I would recommend to get in touch with StepChange if you have debt issues as they will deal with the companies you owe money to which takes the weight off your shoulders, you are able to stress less knowing it's all in hand. Reviewed on: 23rd May 2025

I got into debt after a cancer diagnosis stopped me...

I got into debt after a cancer diagnosis stopped me working. Instead of dealing with it straight away I let it get out of control. Macmillan recommended Stepchange. A long but helpful consult with a lovely lady from Stepchange and we got it all under control and managed. The stress just evaporated. Reviewed on: 23rd May 2025

Life savers

Feeling like drowning with cost of living increases , stressed beyond belief and stepchange solved that for me Reviewed on: 23rd May 2025

Due to personal circumstances our financial status w...

Due to personal circumstances our financial status was very poor just surviving step change gave us a way forward and now we can breath again thank you Reviewed on: 23rd May 2025

Wonderful staff who are super understanding!

Wonderful staff who are super understanding and helpful. Have really helped me get my debt under control! Reviewed on: 23rd May 2025

Very impressed with Steochange

Everyone in the phone are so helpful Reviewed on: 23rd May 2025

Helped me get control of my finances without making...

Helped me get control of my finances without making feel like a waster Reviewed on: 23rd May 2025

Always had a great experience , always help with my...

Always had a great experience , always help with my issues very professional and they care about you . Reviewed on: 23rd May 2025

Good excellent helping understanding and caring

Good excellent helping understanding and caring Reviewed on: 23rd May 2025

Totally changed my life.

Totally changed my life. The support and peace of mind has been outstanding Reviewed on: 23rd May 2025

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