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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I was at my lowest knowing that I was in serious fin...

I was at my lowest knowing that I was in serious financial trouble. A quick call and everything was sorted. That night was the first time I had more than a few hours sleep, I wish I had done it sooner. Some will say I brought it on myself, over spending, living beyond my means but it really wasn’t like that and they never judged me. Reviewed on: 23rd May 2025

Very helpful and thorough and put you at ease straig...

Very helpful and thorough and put you at ease straight away. Reviewed on: 23rd May 2025

Much happier now

Very happy with the quality of the service received Reviewed on: 23rd May 2025

Excellent advice at every turn: no judgement just un...

Excellent advice at every turn: no judgement just understanding Reviewed on: 23rd May 2025

They was so helpful for me

They was so helpful for my problem and they understand me, they customer service was brilliant 10* Reviewed on: 23rd May 2025

From despair to calm again.

From despair to able to be calm again. The people at StepChange go above and beyond, professional, knowledgeable and make everything a lot better. Reviewed on: 23rd May 2025

Life savers!

They've helped me go from panicked to a much more relaxed state. I was at the end of my rope before I learned about StepChange. Reviewed on: 23rd May 2025

Helped me out!!!

Stepchange helped me with what seemed like an impossible situation and got back onto the road to recovery. Excellent service. Thank you for your help!!! Reviewed on: 23rd May 2025

Stepchange, are a great company really helpful.

Stepchange, are a great company really helpful. Will go through everything with you and make you at ease. Makes no judgement about a debt you have a problem with. This is the company you need they will stand by you through it all. Reviewed on: 23rd May 2025

Excellent customer service, excellent at sorting out...

Excellent customer service, excellent at sorting out my plan so I didn't need to stress over money anymore. Reviewed on: 23rd May 2025

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