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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15983 reviews)

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4.95

Based on 15,983 reviews, last reviewed 7th May 2026

61150% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company and great people Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Canno... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15983)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Realy helpful, a massive weight lifted of my shoulde...

Realy helpful, a massive weight lifted of my shoulder, They manage my DMP and everithing is hassle free and straight forward Reviewed on: 1st May 2024

Brilliant !

The StepChange team are helpful, polite and patient ! Thank you Reviewed on: 1st May 2024

Very happy with my experiences with StepChange.

Very happy with my experiences with StepChange. Reviewed on: 1st May 2024

Superb team !

Superb team ! Always knowledgeable and helpful Reviewed on: 1st May 2024

Stepchange were brilliant in helping me to deal with...

Stepchange were brilliant in helping me to deal with my debts, they took me through the options available to me and then dealt with everything which is what I needed at the time. Reviewed on: 1st May 2024

Great honest down to earth and I felt like they were...

Great honest down to earth and I felt like they were on my side, can’t rate them highly enough Reviewed on: 1st May 2024

I got myself in a very deep hole, my partner recomme...

I got myself in a very deep hole, my partner recommended step change and in 6 months time I will be debt free Reviewed on: 1st May 2024

I have a DMP in place thanks to Stepchange and have...

I have a DMP in place thanks to Stepchange and have to thank them for giving me a chance to sort my financial situation out as the alternative for me was to be a very very dark place as I had a multitude of debts and getting the parties to see I was willing to try and sort my errors out would not have been possible without Stepchange and their brilliant staff. I would say to anyone that they get in touch and start the journey back to recovery and a life again. Reviewed on: 1st May 2024

Letters have stopped coming .

Letters have stopped coming . Bad thing is I keep getting phone calls about my debt and solutions Reviewed on: 1st May 2024

Given my life back

The advice and help provided by Stepchange has given me my life back. I was just existing and drowning in debt but now I can see the light at the end of the tunnel. I was given a very clear plan. Reviewed on: 1st May 2024

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