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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing team

Very supportive and always there to help. Brilliant and now I'm debt free and now i can live my best life. Thank you to all the team and support Reviewed on: 3rd May 2024

Fantastic help

I lost my job about 4_5 years ago due to health issues and found myself in a mess,up to then I was managing my debt. This made me look at my debt which I had built up though gambling and other problems, I did not know were to turn ana who to talk to I felt so low and ashamed that I had got myself to this mess ,I found step change on the internet so I phoned them they were great they listened and then talk me through what I could do .They didn't judge me and were so supportive and helped me get though it and for the last 4-5 years have supported me all the way Reviewed on: 3rd May 2024

I have been with StepChange for over ten years and h...

I have been with StepChange for over ten years and hey have been managing my debt well with my Creditors on my behalf. Sometimes they do my review on my behalf. They have been doing great job. Reviewed on: 3rd May 2024

I didn't know where to turn and stepchange helped me...

I didn't know where to turn and stepchange helped me find the tool to write my debt off. Reviewed on: 3rd May 2024

customer service were so very supportive

Every customer service I talked to were so very supportive and helpful I can’t thank Stepchange enough they have absolutely changed my life at the time, I had a devastating neurological condition that impacted my life greatly as I could no longer work and had signed up for a big financial commitment of £7890 personal loan and put the rest on my credit card and overdraft and was living in dire poverty to pay back creditors. I finally accepted a Debt management plan for the last bit of personal loan as suddenly I received rent arrears notice and Step Change were brilliant taking over both debts and contacting both creditors arranging everything with my creditors and consolidating both debts into one manageable payment each month until both debts were cleared. I have recommended Stepchange to so many people they are an absolutely life saving Debt Charity that have such wonderful dedicated and supportive staff I will always highly recommend to anyone in need of debt advice. Reviewed on: 3rd May 2024

A simple easy process.

A simple easy process to get me the debt management help that I needed. I no longer have creditor's harassing me for payment. Reviewed on: 3rd May 2024

Thank you for my DMP

Absolutely! Your team has been incredibly helpful in guiding me through the process of managing my debt. From feeling overwhelmed, depressed, feeling suicidal and uncertain about my financial situation, you've empowered me to take control and feel confident in my ability to handle it. I am gladly leaving a review on Smart Money People to share my positive experience and help others discover the valuable support you provide. Thank you for your dedication to offering free and impartial debt advice—it truly makes a difference in people's lives. Reviewed on: 3rd May 2024

Don’t be afraid to get help

Support is super, non judgemental advice and explored all options with myself. Reviewed on: 3rd May 2024

From the first phone call things were now in order.

From the first phone call things were now in order. 1 of the key things was knowing how long it would take me to pay off my debts and from this i could put things into perspective Reviewed on: 3rd May 2024

I was drowning Step Change gave me a boat

I was drowning and buried my head in the sand about it all as it all heaped on top of me. Contacting step change was the best thing that could ever happen for me financially. Reviewed on: 3rd May 2024

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