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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I can now sleep at night, knowing it’s all sorted an...

I can now sleep at night, knowing it’s all sorted and in good hands. Reviewed on: 23rd May 2025

Stepchanged help to reassure me

Stepchanged help to reassure me and made me feel like I would be able to cope and pay what I could afford each month until my dept was paid. They are always at the end of the phone to talk through options if you're having a difficult time. Reviewed on: 23rd May 2025

Easy wish I’d done it sooner and saved myself a lot...

Easy wish I’d done it sooner and saved myself a lot of worrying StepChange certainly changed mine Reviewed on: 23rd May 2025

StepChange took me from sleepless nights

StepChange took me from sleepless nights, to a time where I'm now in control of my money and my debts are well managed. Reviewed on: 23rd May 2025

Think you have been amazing and patient with us it’s...

Think you have been amazing and patient with us it’s taken a long time to pay of our debts but we nearly there so a big thank you for all your help Reviewed on: 23rd May 2025

I went from having a fair size financial burden ever...

I went from having a fair size financial burden every month due to a separation, to a manageable payment each month & feel like the burden has been lifted, still away to go until im debt free, but literally feel like ive got my life back on track. Reviewed on: 23rd May 2025

They make me feel at ease and don't make me feel sha...

They make me feel at ease and don't make me feel shameful and also give the best advice and options and getting debt free Reviewed on: 23rd May 2025

Helped me more than I can express friendly and non j...

Helped me more than I can express friendly and non judgemental absolutely recommend Reviewed on: 23rd May 2025

Peace of mind

Step change has given me peace of mind on knowing that my finances are taken care of. Reviewed on: 23rd May 2025

Absolutely brilliant ,thoughtful understanding excel...

Absolutely brilliant ,thoughtful understanding excellent listening g skills couldn’t wish for anything better Reviewed on: 23rd May 2025

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