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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15977 reviews)

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4.95

Based on 15,977 reviews, last reviewed 7th May 2026

60850% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I'm grateful for the help I have received from and... I'm grateful for the help I have received from and it has changed my life. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15977)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Can’t fault the help I received, took a massive weig...

Can’t fault the help I received, took a massive weight off my shoulders Reviewed on: 1st May 2024

Been with step change is ok they pay my debts for me...

Been with step change is ok they pay my debts for me so I do not need to pay them direct it easier the pressure on me and I can get on with not worrying if they get paid. Reviewed on: 1st May 2024

I got in touch with StepChange when I had concerns o...

I got in touch with StepChange when I had concerns over money they were all very helpful which was a great relief as it’s very stressful but they are very understanding and help to find the right solution for you Reviewed on: 1st May 2024

So helpful, understanding, sympathetic and very prof...

So helpful, understanding, sympathetic and very professional. Took so much worry away from me. I now feel that I can see the light at the end of the tunnel. I now have things under control. Thanks to step change Reviewed on: 1st May 2024

Step change helped me at a time when I was in financ...

Step change helped me at a time when I was in financial difficulty and has kept me on a budget. I will always appreciate and recommend them Reviewed on: 1st May 2024

I simply can not thank this company enough.

I simply can not thank this company enough. Reviewed on: 1st May 2024

THANK YOU STEPCHANGE.

I got into a financial mess after I was persuaded to retire and end my self employment and quickly ran up a debt of over £ 10,000. Then heard about STEPCHANGE and told them my circumstances. They then sorted a debt management plan [affordable to me] to pay my creditors. It was a 5 year plan and I finished paying it off in October 2023. Honestly if you are in a mess with money then contact them. The whole service is entirely free and no interest is paid on whhat you owe. I believe this service is run by banks and lenders so for once they have got something very right, THANKYOU STEPCHANGE,WELLDONE. Chriis age 78 Lincoln Reviewed on: 1st May 2024

Highly recommend

They have been absolutely amazing in helping me when I was financially drowning to make smaller more manageable payments each month. It has released a lot of stress an pressure and they ensure that they provide you with the right service and affordable repayments. The best bit is that they offer their services for free. Reviewed on: 1st May 2024

My experience

They have definitely turned my life around ,I can not thank them enough I would advise any one that is in the position I was in ,not knowing which way to turn sleepless nights constant worry .I could not go on any longer thinking about it all the debt I had I decided to ring stepchange I felt embarrassed telling a stranger about my financial difficulties but they were fantastic non judgemental Reviewed on: 1st May 2024

They have been very helpful

They have been very helpful every step of the way,their staff is kind and very supportive I managed to get rid of most of my debt in a short period of time and also you have flexibility when paying them,would recommend them 100% Reviewed on: 1st May 2024

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