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StepChange: Debt Management reviews

4.95
Based on 14,631 reviews, last reviewed 16th Jun 2025
166650% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Such an amazing charity who help those that need it. Such an amazing charity who help those that need it. Reviewed on: 16th June 2025
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Daniel

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L

About this product

StepChange Debt Management reviews (14631)

Review of the StepChange, Debt Management:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

The stress and money worries this charity has taken...

5
The stress and money worries this charity has taken away is amazing! Always so helpful when contacting them Reviewed on: 11th June 2025

Don't let debt ruin your life.

5
Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to Step change and my life changed for the better as a result. All of the calls and letters stopped and I am now making one monthly payment to Step change who then allocate funds to my creditors. Reviewed on: 11th June 2025

Every person that has assisted me have been so helpf...

5
Every person that has assisted me have been so helpful and kind.They know it’s a massive step for people to take that first step and pick up the phone.My only regret is that I didn’t do it sooner.I feel in control of life again and not afraid to pick up the phone and no more mountains of letters.Changed life for me.. Reviewed on: 11th June 2025

Not impressed

2
It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

Amazing, listened to my financial difficulties and c...

5
Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

When I called step change they were really understan...

5
When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

At my time of being worried sick that I had got into...

5
At my time of being worried sick that I had got into debt . I approached a company that charged for doing the same thing that step change does for free . I will always be grateful the help I received. The worry was taken from me. Fantastic service Reviewed on: 10th June 2025

StepChange have helped me out of a financial nightmare.

5
StepChange have helped me out of a financial nightmare. I don't know how I would have managed without them. Their advisors are firm but fair, and most importantly, non-judgmental. They help you organise a budget and contact your creditors to arrange regular payments. A life-saving service! Reviewed on: 10th June 2025

Great service and helped me a great deal

5
Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

5
I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025

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