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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16355 reviews)

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4.95

Based on 16,355 reviews, last reviewed 8th May 2026

78850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are a game changer Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16355)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I was in doubt about contacting a debt management se...

I was in doubt about contacting a debt management service and StepChange was recommended to me by a friend, the process was made a comfortable and strss free experience and can't thank StepChange enough for the help I received. Reviewed on: 1st May 2024

Excellent service.

Excellent service. Very helpful. Easy to set up. Thank you. Reviewed on: 1st May 2024

Help in times of need.

Great people who are really there to help you out in times of need, I am really glad I took the plunge and got help now I'm on a plan and and looking forward to the future debt free. I gave them all the I formation I needed and they wrote to all my debters and sorted everything out for me. I would highly recommend them. Reviewed on: 1st May 2024

They gave me hope.

I know its a cliche but there was a time when I literally thought I had nowhere to turn. The breakdown of a marriage, becoming a single parent and left with a lot of debt. Stepchange gave me hope and time to focus on my life. No matter how dark it gets help is out there, I cannot thank them enough. Reviewed on: 1st May 2024

All advisors were helpful from start to finish.

All advisors were helpful from start to finish. I dreaded ringing with our dept problems, they made me feel so comfortable. All through the 5 years of paying off our debts, they were helpful, not once did they make me feel guilty for having debts. At the end of the 5 years the feeling of elation was unbelievable. Reviewed on: 1st May 2024

Fantastic customer support, was there when I needed...

Fantastic customer support, was there when I needed them most. Highly recommended . Reviewed on: 1st May 2024

Great service

Really helped us when we needed it most. Now debt free and very grateful. Would recommend to anyone. Reviewed on: 1st May 2024

Gave us hope and reassurance

In our retirement we were facing a dreadful future of debts that had to be repaid and no income, StepChange showed us the way to remain in our own home and pay off our creditors monthly whilst still having money to live on to pay for food and other essential bills. Cannot thank them enough for all the assistance they have been to us. Reviewed on: 1st May 2024

So grateful for Stepchange intervention

I have used Stepchange for the purpose of debt management. I was introduced to them two years ago and they’ve intervened with my creditors on my behalf. Since then, they have helped me so much in managing my debt. I pay an agreed amount every month and on a year basis, I update my current circumstances and so far have reduced my outgoings. Without Stepchange, I believe I would still be in financial difficulties today and I am, and will, ever be grateful for their service. Reviewed on: 1st May 2024

No judgement, just guidance 100%

Honestly, was the best nights sleep the day I spoke to Stepchange and put my plan in place. Every call was met without judgement and always helpful and informative. Have since recommended them to another friend in need. Please, if you are struggling with debts it’s well worth a call. It was the best feeling seeing the message of “congratulations, you are debt free”. First time ever!! Realistic payments and I was on the plan for over six years with guidance every step of the way. Reviewed on: 1st May 2024

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