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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They helped me when i had health problems and was no...

They helped me when i had health problems and was not going to be able to afford to pay all my creditors back in full for some time Reviewed on: 23rd May 2025

Pleased we were able to get help from step change

Step change arranged my finances with minimum fuss and took most of the stress away Reviewed on: 23rd May 2025

Very understanding agent, easy to follow up on the w...

Very understanding agent, easy to follow up on the website Reviewed on: 23rd May 2025

Help is only a ph9be call away.

You were really good sorting things out for me in the beginning and when I was struggling a couple 9f months ago because of an unexpected bill you arranged my payments slightly differently to help out. Thank you so much. Reviewed on: 23rd May 2025

Extremely Understanding

Step change are extremely understanding , they support you every step of the way and their advice is very welcome. Reviewed on: 23rd May 2025

Thank you for saving my life and I advise all debtor...

Thank you for saving my life and I advise all debtors to contact or to use stepchange Reviewed on: 23rd May 2025

Life savers

I literally couldn’t have got through the last year without Reviewed on: 23rd May 2025

They literally saved my life.

They literally saved my life. I couldn’t see a way out of the crippling monthly interest charges and penalties. I was drowning and these guys saved me. I can never thank you enough. Always acted in my best interests like a best friend and guardian. Bless You All. Reviewed on: 23rd May 2025

All the i want i get by the the people who work for...

All the i want i get by the the people who work for Step Change Reviewed on: 23rd May 2025

Really helpful and great

Really helped us out of a persistent cycle of debt and interest that was slowly drowning us. Reviewed on: 23rd May 2025

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