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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped me when I needed it most on the way to being...

Helped me when I needed it most on the way to being debt free thanks to the lovely people at stepchange Reviewed on: 2nd May 2024

Very good service and staff wonderful

Very good service and staff wonderful Reviewed on: 2nd May 2024

A path out of disaster!

Stepchange helped me find a way forward after the financial catastrophe of redundancy. Reviewed on: 2nd May 2024

StepChange has helped me so much to sort out my fina...

StepChange has helped me so much to sort out my finances and now I am almost debt free thanks to their help. I would definitely recommend them. Reviewed on: 2nd May 2024

Available support

Helped ease our anxiety and stress regarding our debts due to illness causing loss of work. We can finally move on with our lives knowing there’s help and support available so we no longer have to worry about money problems. Reviewed on: 2nd May 2024

Just so understanding, and you don't feel judged

Just so understanding, and you don't feel judged Reviewed on: 2nd May 2024

Always Helpful.

Always Helpful. And with an empathetic nature, makes you feel staff totally understand you and your situation Reviewed on: 2nd May 2024

Don’t be afraid to ask for help,

Don’t be afraid to ask for help, stepchange has taken all the stress and worry away from me. I would recommend stepchange to anyone who needs help getting themselves out of debt. Reviewed on: 2nd May 2024

Great help no judgement really helped me look at wha...

Great help no judgement really helped me look at what plan was best for me Reviewed on: 2nd May 2024

Really pleased I used them I have paid off every pen...

Really pleased I used them I have paid off every penny I owed and glad I didn’t use anyone else. They supported me when I had a few hiccups and I would recommend to anyone Reviewed on: 2nd May 2024

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