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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

5 stars from me. Highly recommend - make that call!

I approached Step Change as an overwhelmed client desperate for help. Step Change offered me a non judgmental solution and I have been paying my creditors every month with their continued support. I would definitely recommend Step Change to anyone at rock bottom or simply struggling to make payments each month - a simple call and a problem shared is a problem halved and it really is worth it. Reviewed on: 23rd May 2025

Done everything online just so simple

Done everything online just so simple Reviewed on: 23rd May 2025

If you are in any financial trouble it's not the en...

If you are in any financial trouble it's not the end of the world give step change a call they are easy to talk to they don't judge you but they will help you get your money situation and life back on track Reviewed on: 23rd May 2025

helped me to sort out my problem

helped me to sort out my problem Reviewed on: 23rd May 2025

Peace from creditors.

Just so happy knowing that we are in a place where one day we will be Debt free. The organisation have taken all the pressure from us. The current health situation of my Partner and I, prevent control due to our levels of stress. Thank you for everything you do StepChange. Reviewed on: 23rd May 2025

StepChange take a step towards a positive change

I have been with StepChange for almost 5 years now. They have been very supportive and doing excellent work in guiding me through my troubled and challenging times. Reviewed on: 23rd May 2025

Kind and understanding customer service staff.

Kind and understanding customer service staff. Very knowledgeable Reviewed on: 23rd May 2025

The best organisation of the 21st century

Really am so glad stepchange do what they do, they listen, they problem solve and they are totally on it in terms of best practice and advice Reviewed on: 23rd May 2025

Fantastic staff, so helpful and give fantastic advice.

Fantastic staff, so helpful and give fantastic advice. It really set my mind at ease when I was extremely worried about my debt. Reviewed on: 23rd May 2025

Excellent company!

Excellent company! Helped to go out from a hard situation; Reviewed on: 23rd May 2025

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