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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Can not thank these enough for the help

Honest impartial advice was given and greatly appreciated. The help given has lifted a major burden at a time when could not see a solution to the problems we was having. To think this was done with one phone call Reviewed on: 27th May 2026

Challenges Reaching Your Office by Phone

I would like to note that, while every other aspect of communication has been satisfactory, reaching your office by phone has been quite challenging. On several occasions, I have spent considerable time on hold, only for the call to be abruptly terminated without warning or resolution. This has made it difficult to seek assistance or clarification in a timely manner and has added to the anxiety of obtaining important information. I kindly request that you look into this matter, as improved phone accessibility would be greatly beneficial to prospective candidates like me who may need urgent or direct support. Thank you for your understanding. Reviewed on: 27th May 2026

Great service highly recommend Always a friendly no...

Great service highly recommend Always a friendly non judgemental service which relieved a lot of stress. Reviewed on: 27th May 2026

Stepchange are really supportive.

Stepchange are really supportive. They help you budget and pay of your debts in affordable installments. Highly recommend Reviewed on: 27th May 2026

Helped me out when I needed it the most!

Helped me out when I needed it the most! Step change help me get ontop, and and make my debt manageable. Thank you! Reviewed on: 27th May 2026

Step Change saved me.

Step Change saved me. I am so grateful to them for helping me sort out my debt. I'm beginning to feel more in control and work my way to clearing the debt which once seems insurmountable. Reviewed on: 27th May 2026

Good to sleep at night

So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026

Hope for the future

They take all circumstances into consideration and very helpful, they have given us a chance for a better life and a better future. I would always recommend Step Change as an option Reviewed on: 27th May 2026

Help me to be debt free with easy to manage installm...

Help me to be debt free with easy to manage installments and yearly review to manage my budget. Reviewed on: 27th May 2026

Stepchange is really great.

Since I joined with Stepchange I am very much relaxed and peace in mind. Reviewed on: 27th May 2026

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