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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I thought i couldn’t move sell my house and buy a ne...

I thought i couldn’t move sell my house and buy a new house. How wrong i was. It was an open honest conversation from the offset. Paul was brilliant. I’m now in my new house and loving life new to the sea. Still on dept plan. Reviewed on: 23rd May 2025

Really helpful and friendly

Helped ease my sleepless nights. Found a plan I could manage. Reviewed on: 23rd May 2025

Step change

Good advice and help to see a way out of debt problems Reviewed on: 23rd May 2025

Was very helpfull very happy now

Was very helpfull very happy now Reviewed on: 23rd May 2025

So easy to use, I am feeling so much better since us...

So easy to use, I am feeling so much better since using this Reviewed on: 23rd May 2025

From the begining it was fair and very helpful

From the begining it was fair and very helpful Reviewed on: 23rd May 2025

A great service for anyone needing help or advice

When I began with step change my debt seemed insurmountable and I was completely overwhelmed. I have now only 2 more payments and I will be debt free! Everyone was kind and helpful with no judgement at all. Reviewed on: 23rd May 2025

They really helped in a dark time

They really helped in a dark time Reviewed on: 23rd May 2025

Very user friendly.

Very user friendly. Swift responses to enquiries. Reviewed on: 23rd May 2025

Brilliant service.

Brilliant service. Deal with creditors for you. Very easy and hassle free. Have paid down most of my debts at this point without having to go bankrupt or pay unaffordable amount monthly. Reviewed on: 23rd May 2025

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