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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Supportive & understanding

Been with them from day 1 and they helped me set up my DMP. A little more information and support if you're in a position to make offers to your creditors would be fantastic....available to discuss things on phone, most stuff sorted on-line. Very non- judgemental. Reviewed on: 27th May 2026

I’ve found some staff very helpful and others judgem...

I’ve found some staff very helpful and others judgemental. Reviewed on: 27th May 2026

Very helpful staff .

Very helpful staff . They go out there way too help people in need well done StepChange Reviewed on: 27th May 2026

Emotional Intelligence

The emotional intelligence and caring attitude of all staff is incredible. Always knowledgeable, helpful, reassuring, and non-judgemental. Reviewed on: 27th May 2026

Really easy to deal with and helps with peace of min...

Really easy to deal with and helps with peace of mind when you feel in a hole Reviewed on: 27th May 2026

Helped me with my mental health!

I’ve been helped out and it’s took a huge weight off my shoulders and i’ve already recommended to family i know that are also struggling Reviewed on: 27th May 2026

Excellent!

Helpful advice and they actually listen. Reviewed on: 27th May 2026

I thought my career was ended due to debt

I came to step change in need. Bills piling up and thinking bankruptcy was the only way to go. This would have meant losing my job. They helped me secure an agreement with lenders to lower interest rates, monthly payments and extend my borrowing time so I Dident have to throw my career away. I’m incredibly thankful for all you’ve done. You’ve allowed me to keep my much loved job, repay what I owe on mutually agreeable terms. Thank you step change Reviewed on: 27th May 2026

They have helped us a lot & the end is insight.

They have helped us a lot & the end is insight. The only singular issue i have is getting through to them on the telephone. Reviewed on: 27th May 2026

I got involved with Stepchange after falling fowl of...

I got involved with Stepchange after falling fowl of interest charges on a credit card. They managed the transition smoothly and acted as a go between. I am happy to say this stopped all letters from the card company and gave me peace of mindPea Reviewed on: 27th May 2026

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