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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Amazing company

I went from feeling mentally drained to a huge weight lifted , StepChange you have changed my life helping set up a plan . Can’t Thankyou enough for the customer service Reviewed on: 23rd May 2025

Stepchange helped organise my debts and that consequ...

Stepchange helped organise my debts and that consequently revived my self confidence and confidence in again being able to communicate with others. That had all but disappeared until Stepchange helped me. I’m much better now and don’t get so ill now. Reviewed on: 23rd May 2025

Best thing I ever did without a doubt.

Best thing I ever did. You guys are good people. Thank you for everything. Reviewed on: 23rd May 2025

Life changing

I was really depressed 4 year ago, and now I have clear goal and will be debt free next year Reviewed on: 23rd May 2025

Hassle free professional service

Hassle free professional service Reviewed on: 23rd May 2025

About to slip further into debt

I knew that I was starting to slide down a slippery slope. I rang one of my, many, credit cards companies to say I was unable to pay that month - the staff member asked a few questions and said, I think you should get in touch with Stepchange. I did, and, after a session with the consultant, they helped me deal with all my debts, THAT DAY! Got a plan set up In 4 years I have gone from nearly £50k down to £22k, with manageable payments - but leaving me with an amount that is llivable on. Always contactable; helpful to enable changes to be made when circumstances dictate and never judgemental. No charges just help! Reviewed on: 23rd May 2025

Face the fear, it really is the best thing to do

When take I was very upset, I’d separated from my husband and was in debt from financial abuse (although I hadn’t recognised that at that point), and I was terrified I’d lose my family home. The lady I spoke to was so patient, calm and reassuring with me. She didn’t judge me and listened to me and guided me very well. The DMP helped me take back control and develop a better relationship with money, I have only 1 year left on my DMP and i am so proud of myself that I faced my debt and dealt with it straight away before it became any worse. I would completely recommend doing this Reviewed on: 23rd May 2025

Customer Experience

The team were very helpful when I needed support Reviewed on: 23rd May 2025

Life changing support

Stepchange offers truly life changing support. I am very satisfied with stepchange. Reviewed on: 23rd May 2025

Felt i was drowning in debt , but after contacting s...

Felt i was drowning in debt , but after contacting step change i can now finally sleep at night and they made the whole process easy and we're very understanding and helpful in setting up a manageable plan to help me see light at the tunnel. Reviewed on: 23rd May 2025

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