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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

I can’t thank them enough for their help.

I can’t thank them enough for their help. I felt like I was drowning in debt. Now I can sleep at night. Reviewed on: 23rd May 2025

My experience has been very positive.

My experience has been very positive. I was referred to step change at a very difficult time, I was nervous before making the initial contact. And when I did, I was very happy and relieved. All the advisors have ever spoken to/worked with have always been professional, kind and patient with me. So far I have managed to clear two smaller debts. I feel more confident and hopeful to manage my day to day life. I will always be grateful. Reviewed on: 23rd May 2025

No. Embarrassing Qudstions

I found that you helped me with out Questions that made me feel bad as I did feel embarrassed asking for help but you.are me feel that I was not alone a c not to feel that way and only pay what I could not to leave myself short very helpful and mind Reviewed on: 23rd May 2025

One stop shop sort the lot

Great service took control realy professional don’t judge get you on track allowing you to breath again strongly recommend step change Reviewed on: 23rd May 2025

Excellent!!

Step change have really helped dig us out of a financial hole massively! Before speaking to step change I would dread everyday not knowing if I'd have enough money in the bank to pay bills or even get to work. The stress it caused was overwhelming and I just knew something had to change. After speaking to step change who helped recommend a plan and deal with my creditors on my behalf, the stress was gone. One monthly payment paid to step change who then divide it up amongst my creditors was so hassle free I know only have to think about 1 payment a month and I'm so much better off mentally. The stress is gone. If you are struggling with dept PLEASE give them a call. Reviewed on: 23rd May 2025

I just wish I had found Stepchange sooner

I just wish I had found Stepchange sooner - from filling in my first budget sheets to starting my debt management plan has been such a relief. I actually thought I would never be able to sort out and pay my debts - having just retired this was extremely stressful and daunting. Now I have a 52 month plan and budget which means I pay all of them and still manage to survive affordably. I have been kept informed throughout this process and cannot imagine doing this on my own - I'm so grateful to everyone at Stepchange for this opportunity to get my finances back on track. Reviewed on: 23rd May 2025

My worriness totally stopped ...

My worriness totally stopped giving me time to rest my mind and I was sleeping well since I got help from stepChange Not thinking about my debits I can provided for myself and family Reviewed on: 23rd May 2025

Life changing phone call

Stechange has been amazing from the first phone call, there expertise and understanding of the financial and emotional aspects of debt are unparalleled in my experience. I put off for to long seeking help but once I did I never looked back. Reviewed on: 23rd May 2025

I was in a lot of debt and stepchange helped me.

I was in a lot of debt and stepchange helped me liase with the bank and arranged a repayment plan, it's a massive weight lifted from my shoulders, They guided me at every step and I never felt overwhelmed. I'm in a much better place because of them. Reviewed on: 23rd May 2025

Changed my life

Really made me feel better and not so overwhelmed. Reviewed on: 23rd May 2025

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