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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Excellent charity to support with debts

Fantastic charity all staff I have spoken too are helpful reassuring and supportive Reviewed on: 23rd May 2025

Step Change, a great help when needed

I was in a bad way financially, but Step Change helped me sort out my debts. Best thing I ever did was contacting Step Change Reviewed on: 23rd May 2025

So helpful and stress free awsome

So helpful and stress free all staff Reviewed on: 23rd May 2025

Superb and helpful.

Superb in all areas. Listen well and give information clearly. Have helped since 2022. I would highly recommend them and have done, countless times. Reviewed on: 23rd May 2025

A lifeline

Gave me help from day one and always non judgemental practical help. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

We suddenly found ourselves £48,000 in debt which pu...

We suddenly found ourselves £48,000 in debt which put a huge strain on every aspect of our lives. Step Change listened to our concerns and suggested the best course of action and drew up a budget plan as well as writing to all that we owed money too. We stuck with the plan and reviews and 8yrs later we are debt free and don't owe anyone anything Reviewed on: 23rd May 2025

My Debt Management Plan with StepChange

I was put on a Debt Management Plan 12 months ago, and have just finished repaying my debt. StepChange have literally turned my life around. A year ago I was swimming in debts and could not see the light of the end of the tunnel. But after contacting them, my life took a turn for the better. It's not always been plain sailing - some months were tougher than others, as you always have some unexpected expense which, although still within my budget, put some strain on my finances. But the good thing is that you can always talk to them and see if you need any changes to the budget, or for any advice. For me, the relief was not being chased up by creditors anymore. Now that I have come to the end of the plan, I can finally breath and it feels like I've been given a second life. Anybody can be in a situation like mine - if you happen to be that person, don't despair, but seek help as soon as you can. I wish I had contacted StepChange sooner. They have truly been lifesavers. Reviewed on: 23rd May 2025

Stepchange helped me.

Stepchange helped me when I thought I was facing bankruptcy and the courts in 2008. They have continued helping me ever since. Reviewed on: 23rd May 2025

Great experience.

Great experience. All my debts sorted out with no fuss. Easy Reviewed on: 23rd May 2025

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