Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16084 reviews)

View other StepChange products

4.95

Based on 16,084 reviews, last reviewed 7th May 2026

65900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Have been extremely helpful with my situation Have been extremely helpful with my situation Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16084)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Lifesavers

After getting into debt I didn’t know where to turn. I was recommended Stepchange by a colleague and contacting them was the best thing I’ve ever done. I am now just two payments away from clearing all my debts and the relief is immense Reviewed on: 1st May 2024

Contacted Stepchange after spending some considerabl...

Contacted Stepchange after spending some considerable amount of time with spiralling debts, couldnt see a way out and it was starting to have a negative effect on mine and my families health, contacted Stepchange and they were very helpful and understanding , contacted the relevant companies after we completed the budget plans etc then got the appropriate scheme in place, highly recommended if you are struggling !!!! Reviewed on: 1st May 2024

Step change has been a lifesaver

Step change has been a lifesaver Reviewed on: 1st May 2024

Contact them today if you have debt problems

After years of stress and debt going nowhere due to interest payments eating up all of the money I was paying back, Stepchange has been life changing. They worked out a workable plan and contacted all of my creditors to arrange a freeze on interest. All my dealings with them have been supportive and friendly. I only wish I had heard about them years ago. Reviewed on: 1st May 2024

Really helpful and if they hadn’t I would have gone...

Really helpful and if they hadn’t I would have gone under. Reviewed on: 1st May 2024

I was struggling to paying all bills after I contac...

I was struggling to paying all bills after I contacted step change and I’m very grateful them they are very helpful , Reviewed on: 1st May 2024

Had a very happy experience with Stepchange, staff v...

Had a very happy experience with Stepchange, staff very helpful and knowledgeable Reviewed on: 1st May 2024

I was getting worried about debt Iv got my daughter...

I was getting worried about debt Iv got my daughter to thank she helped me sort it out but stepchange have been great I’m now able to sleep at night knowing it will be paid off eventually Reviewed on: 1st May 2024

The staff are caring and not judgemental

The staff are caring and not judgemental Reviewed on: 1st May 2024

I contacted StepChange debt management after I discl...

I contacted StepChange debt management after I disclosed to my partner my financial situation. From the moment I contacted the charity I felt like a huge wait had been lifted from my shoulders. They were so supportive and contacted all my debt company’s on my behalf. They put together a payment plan that I could afford. It’s been almost 6 years but in October this year I will be debt free.i can’t thank them enough, they do an amazing job. I couldn’t be where I am now without there help and support. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub