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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best thing I did

I was in a dark place with debt but StepChange changed everything with 1 phone call. So easy to talk to and put you at complete ease. Best thing I did was pick up that phone an call them. Reviewed on: 23rd May 2025

Stepchange have been most helpful

Stepchange have been most helpful and understanding with me.Not easy to ask for help but they have not judged Reviewed on: 23rd May 2025

Friendly and knowledgeable.

Friendly and knowledgeable. They helped me get through my debt issues like a knife through butter when I didn’t see any way out of it Reviewed on: 23rd May 2025

I don't no what I would have done without stepchange...

I don't no what I would have done without stepchange thank you Reviewed on: 23rd May 2025

Just never been in this position.

Just never been in this position before and so it was really scary and I thought I would be judged… but I was put at ease and not to be made to look like a failure as I do want to pay everyone and at this late stage in my life I never wanted to be here and StepChange took all the worries away and sorted everything out for me. Reviewed on: 23rd May 2025

good service on time professional approach

good service on time professional approach Reviewed on: 23rd May 2025

Sorted out my budget and helped me get in control.

Sorted out my budget and helped me get in control. Only issue is with some delayed payments due to one of my creditors switching the debt collection agency they used and a couple of payments going missing but StepChange have given me advice for chasing that. Reviewed on: 23rd May 2025

great service

Extremely good quality of service Reviewed on: 23rd May 2025

An extremely vital service.

An extremely vital service. Very helpful and efficient. I cannot describe how much they have helped me. Reviewed on: 23rd May 2025

Excellent

This is the second time I’ve used step change and both times they have been excellent Reviewed on: 23rd May 2025

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