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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service made me feel so much better about my s...

Great service made me feel so much better about my situation Reviewed on: 2nd May 2024

Very Nice Customer care & fully dedicated to help pe...

Very Nice Customer care & fully dedicated to help people who are struggling with financial problems Reviewed on: 2nd May 2024

Began as clueless, but now in control

Began as clueless how to manage my debt situation. StepChange listened, understood and guided me to a very good place! I now feel totally in control and confident moving towards being debt free. Reviewed on: 2nd May 2024

Life changing.

Life changing. reduced the stress of trying to manage my debt on my own and it was so easy to set up too! Reviewed on: 2nd May 2024

Excellent help

StepChange really helped me clarify and sort out my debts into a manageable solution. Reviewed on: 2nd May 2024

Great Job Rob...

Rob the adviser took his time to help with my debt management to get me back up and running again. Also, Rob helped me with my debts to get more up-to-date with Doug - who is my next of kin was put onto my plan to help with my debt situation. Many Thanks. Reviewed on: 2nd May 2024

Being in the situation of debt is very worring, with...

Being in the situation of debt is very worring, with the help from step change it's made the whole experience alot easier than dealing with it all alone Reviewed on: 2nd May 2024

Excellent debt management plan and service

I got myself into some financial difficulties due to overspending and some bad investments. I was encouraged to seek some help to help me manage my debts. Stepchange provided and excellent advice and debt management plan. They combined all of my debts and managed them for me,so I didn't have to deal with my bank personally at all. I just send the money to them and they split it as needed. You can call them if you are not sure about something. Their customer service is very good and explained everything very well. You can manage your debt management plan trough their website which is very handy. Every time that your income or expenses change you can adjust the plan to suit your needs. Stepchange saves a lot of headaches and are managing all of your debts for you,so you can live your life without worrying too much. Overall excellent service. Reviewed on: 2nd May 2024

From despair to confidence

I got into several thousands in debt and felt close to despair. Stepchange made me realise that the situation was manageable, gave me invaluable advice about creating a budget, and gave me a way to repay so within a few years I was debt-free with minimal pain. Reviewed on: 2nd May 2024

Stepchange excellent service 5 star

Contacted Stepchange with my issues, over the phone customer service were excellent and the app is fairly straightforward, if you struggle with this type of thing just ring them and they will go through the steps with you great charity and keep you informed on a monthly basis where you are with your arrangement and are there (set times) for all your questions great service and feel much better for it, please don't hesitate to use this service they are a brilliant set up. Reviewed on: 2nd May 2024

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