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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very helpful and supportive when I have needed to co...

Very helpful and supportive when I have needed to contact them Reviewed on: 6th June 2025

Easy to deal with

Easy to deal with, very well informed have had no issues since starting with them Reviewed on: 6th June 2025

They found me a way out of what seemed like oblivion

I can honestly describe my experience with step change as life changing. I honestly don't know what would have happened to me without their help. I felt like I was about to lose everything and they have me back on track Reviewed on: 6th June 2025

Hard to get through but worth it in the end

So nice to have some people to help you find a way out of a debt spiral, although getting through to them can be hard it is worth it in the end. Reviewed on: 6th June 2025

Step Change personnel are great

The people who work for Step Change are so understanding and helpful. Being in debt can come with shame and despair at the situation you find yourself in but after speaking with them and the support and advice they gave I felt more in control. Reviewed on: 6th June 2025

So helpful non judgemental, very knowledgeable.

So helpful non judgemental, very knowledgeable. Keep you up to date with all that's happening. Always there on the end of the phone to answer questions Reviewed on: 6th June 2025

Amazing team, helpful at every step.

Amazing team, helpful at every step. Stepchange helped me get my finances under control and dig myself out of a massive hole. Repayments are much easier now and I feel like a big weight has been lifted off my shoulders. Reviewed on: 6th June 2025

Service review

Really helpful, low stress service Reviewed on: 6th June 2025

Just can't thank stepchange and also formally called...

Just can't thank stepchange and also formally called CCCS enough. My life is at an all time low when they helped me out on 2004. 80k debt is now around one quarter of that total despite being on a pretty low wage of 35 years in the NHS. Prior to their help n 2004 I had constant phone calls, people at my door demanding money I just did not have. 2 CCJs but at least I still have my house. The moment I took advice of my work colleagues and joined them the phone calls stopped and no more doorstep visits. Been a long journey but feel like there's light at the end of the tunnel. Thank you. Reviewed on: 6th June 2025

I don’t know what I would have done without Stepchan...

I don’t know what I would have done without Stepchange they are fantastic Reviewed on: 6th June 2025

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