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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have really helped me manage my debt and...

Stepchange have really helped me manage my debt and I feel more im control of my debts. Reviewed on: 2nd May 2024

Outstanding service

Very polite and understanding customer service who have helped me and my mental health so much over the years. Reviewed on: 2nd May 2024

Help when I needed it most.

I needed help with debts that were overwhelming me. I was referred to StepChange and things were soon under control. I was helped and guided through the whole of my DMP. I have dyscalculia which means that dealing with numbers and managing my finances are difficult. The advisers at StepChange talked me through preparing my annual budget, something I could never have done on my own. Thanks to StepChange I am now debt free and I intend to remain that way. Reviewed on: 2nd May 2024

Great Help.

The team at Stepchange have given myself a first class service and taken a great weight off my shoulders as regards to the debt i am in. If they had not been here to help i do not know where i would be now. Reviewed on: 2nd May 2024

spot on in everything they do.

spot on in everything they do. If not for them i would be in a lot of debt and having lots of problems paying it. Have helped me turn my debt around and make it very manageable. Reviewed on: 2nd May 2024

Very good debt advice.

Very good debt advice. Managed to reduce financial pressure I was under.Helped me to manage my finances and budget better Reviewed on: 2nd May 2024

The best debt management

Step change are very good at helping you with your debt problems they are caring understanding with your debts Reviewed on: 2nd May 2024

I contacted Stepchange when I was struggling with debt.

I contacted Stepchange when I was struggling with debt. The lady I spoke to was so friendly kind and professional and really helped me . She really understood my problems and together we worked out a way to deal with the debt. She didn’t push me into any decision and I was able to make an informed choice Reviewed on: 2nd May 2024

Twin saving graces

I was in a very vulnerable, difficult position when I first contacted Stepchange. They offered twin saving graces of practical, structured debt management with friendly, helpful, non judgemental advice and support. I could not have dealt with my debt without them. Reviewed on: 2nd May 2024

Quite literally saved my life

Stepchange have been invaluable in getting my life back. The best thing I’ve ever done & the weight off my shoulders is immense. Can’t thank them enough. They get in touch with all the creditors for you & make it really simple taking all the worry away. Reviewed on: 2nd May 2024

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