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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16833 reviews)

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4.92

Based on 16,833 reviews, last reviewed 21st May 2026

101850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange the best thing I did was to contact them! Since first contact with someone at Stepchange, i have had nothing but good, professional service. Everyone i have spoken to have put me at ease, neve... Read more Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16833)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved my life and my sanity.

Saved my life and my sanity. I got my life back.Stepchange gave me all the help I needed to get myself back on track, and to be able to see a future. Reviewed on: 2nd May 2024

StepChange are a professional and compassionate orga...

StepChange are a professional and compassionate organisation. I cannot praise the life changing service they provide enough. Reviewed on: 2nd May 2024

Life Changer

Stepchange is a Life Changer. I was addicted to Credit Cards and living a vicious loop of taking loans to consolidate other ones . For years all that I had was debts that I simply couldn't managed, until I found Stpechange . The process is seamless . Their team is friendly and professional, and honestly they just took control of all my debts and made it into one manageable payment . I feel free of debts & I learned to live a life without using any Credit . A Game Changer . Reviewed on: 2nd May 2024

Amazing staff who reassure you.

Amazing staff who reassure you. Always have the answer to your questions, never judge you, just genuinely want to help you. Reviewed on: 2nd May 2024

So easy to set up .

So easy to set up . Everyone so nice and friendly to talk to. No judgement just wanting to help and making sure your on the right plan for you. Reviewed on: 2nd May 2024

Helped me out from my first phone call call

Helped me out from my first phone call, easily changed when my finances changed and I'm now close to being debt free. Reviewed on: 2nd May 2024

One of the best, I not the besy

Over the years, people StepChange have been unfailingly sympathetic and helpful.. I cannot recommend them highly enough. Reviewed on: 2nd May 2024

Excellent

No judging, friendly, understanding company that helped me find my peace again Reviewed on: 2nd May 2024

I was in debt and step change is helping me alot.

I was in debt and step change is helping me alot. Reviewed on: 2nd May 2024

Brilliant organisation.

Brilliant organisation. Literally saved my life! Easy to use website. Lovely staff. Took all the pressure off of me. A huge weight off of my shoulders, they took on all the communications etc. Reviewed on: 2nd May 2024

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