Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16542 reviews)

View other StepChange products

4.95

Based on 16,542 reviews, last reviewed 9th May 2026

87850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Extraordinarily helpful team and non judgemental Extraordinarily helpful team and non judgemental Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16542)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

They consolidate and manage my debts.

They consolidate and manage my debts. They helped me to get my life back. As I was depressed with no solution. Other companies still wanted to exploit my vulnerability. Reviewed on: 1st May 2024

Stepchange have been amazing

Stepchange have been amazing from my first contact with them and ever since. I thought that i had nowhere to turn and that nobody could help, but because of Stepchange I am now nearly debt free and they have helped to take away all those problems, worries etc, etc, that I thought would never end. I am so glad that i contacted them. Reviewed on: 1st May 2024

I got myself into a mess and didn’t know where to turn.

I got myself into a mess and didn’t know where to turn. I got advised to speak to stepchange and the lady I spoke to was so nice very kind and helped me with a debt management plan. I didn’t know what it was as I’ve never had to do anything like this before and I felt very embarrassed. She made me feel at ease and made me feel like there is a light at the end of the tunnel. I don’t know where I would be now without stepchange. Forever grateful. Thank you. Reviewed on: 1st May 2024

Non judgemental

The service was free. I’m able to pay back every Penny and have no interest charges. My debt is manageable again. Everything was explained really clearly from the beginning including the consequences or advantages of each option for future debt management. I didn’t feel like I was being judged and the staff are really friendly. Reviewed on: 1st May 2024

Gone through financially difficult times and Stepcha...

Gone through financially difficult times and Stepchange helped me to arrange a temporary solution.Stress relief for the Time being. Reviewed on: 1st May 2024

Amazing debt charity.

Amazing debt charity. Couldn’t thank them enough for all of the help and support I have got Reviewed on: 1st May 2024

Stepchange was really good and help me to get back o...

Stepchange was really good and help me to get back on track. Reviewed on: 1st May 2024

StepChange helped me when I didn't think anyone could.

StepChange helped me when I didn't think anyone could. They didn't make me feel bad or judged in any way, instead they just helped me to sort things out. I can't thank them enough for everything they have done for me. Reviewed on: 1st May 2024

No more sleepless nights!

So glad I contacted them. I can sleep at night now! Reviewed on: 1st May 2024

so easy to talk and discuss issues

so easy to talk and discuss issues with,and super at putting you in the right direction Reviewed on: 1st May 2024

Alternative products

Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub