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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Stepchange have relieved the stress of my debts and...

Stepchange have relieved the stress of my debts and liased with my debtors on my behalf- it’s not a nice situation to be in- so having this help really has made me deal with my situation and hopefully put me on the right path. Reviewed on: 23rd May 2025

Weight off my shoulders didn't know what to do an st...

Weight off my shoulders didn't know what to do an stepchange were brilliant Reviewed on: 23rd May 2025

Amazing Support

Amazing supportive staff, never failed to help me in any situation Reviewed on: 23rd May 2025

Dealt with my query and DMP with compassion and empa...

Dealt with my query and DMP with compassion and empathy. Always go the extra mile to support and assist, taking into account my support needs Reviewed on: 23rd May 2025

Brilliant company to work with.

Brilliant company to work with. Helped find a solution and adapt when circumstances changed and never any judgement or criticism. Never feel worried to contact them or talk if needed. Reviewed on: 23rd May 2025

Great staff.

Great staff. Always helpful and knowledgeable and very friendly Reviewed on: 23rd May 2025

Debt spiraling and too proud to ask for help.

I was overwhelmed with my debts and had no where to go. I had kept secret the size of the problem from all around me including my wife. StepChange helped me to get back on track with managing my debts as well as providing some real cost effective ways of cutting back so that I can focus all my money in the right places to pay off my debt. Still a long way to go but I am on the right path. Reviewed on: 23rd May 2025

From the very first call to StepChange, I found I wa...

From the very first call to StepChange, I found I was finally able to breathe again. The overwhelming sense of embarrassment and despair was quickly removed and I began to feel I had a future again. Reviewed on: 23rd May 2025

Stepchange were life savers...

Step change were literally a life saving experience for me. I was too scared to answer the phone or open mail till I started dealing with them. At every step they were reassuring, realistic and through. Reviewed on: 23rd May 2025

Stepchange have helped sorting my debts into one aff...

Stepchange have helped sorting my debts into one affordable payment. This has had a positive effect on my mental health. Reviewed on: 23rd May 2025

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