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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Feeling better in life

I pay money every month and I don't need to worry about it. People phoning me up all the time, not a lot of stress thank you step change Reviewed on: 13th July 2023

SENSATIONAL STEP CHANGE

Dear Sir or Madam, S UPER T hriving E xceptional P HENOMENAL C harming H ONORARY A WE-INSPIRING DIVINE N ationwide Superb Supportive G lorious Service for important finance. E MPLOYEES of EXCELLENCE ! SUPER, SUPERB, SENSATIONAL STEPCHANGE Reviewed on: 13th July 2023

Literally saved my life

Following struggles with Debt control, Stepchange supported me and relieved a lot of pressure from my shoulders. Reviewed on: 13th July 2023

Helped my anxiety so much

Stepchange has really helped me, I couldn’t phone my debt collectors and it was getting really out of hand. I simply applied and it has made a huge difference and really helps me when it comes to budgeting Reviewed on: 13th July 2023

Excellent help when needed

Good communication very helpful sorting my debts out can finally sleep a night. And if you have any problem or unsure about something they answer your question straight away when you contact them Reviewed on: 13th July 2023

Debt

Amazing charity.couldn’t of done it with out them Reviewed on: 13th July 2023

Very friendly and fantastically helpful.

Having found difficulty in managing my finances during the present time stepchange helped me ease the burden of everyday living. Reviewed on: 13th July 2023

Great help in supporting me with my debts

Stepchange were extremely understanding, non judgmental, and impartial in advising me on how to deal with my debts. They have helped remove a massive burden off my shoulders. Reviewed on: 13th July 2023

Stress and Anxiety busters.

I got into a fair bit debt while i was working but then lost my job owing to mental health problems, i was guided to Step change by a friend they gavev clear and conscise advice on a repayment plan and managed to get me 60 days breathing space with my debtors while the plan was put into motion im still paying the debts but i have an end date and as my title says im anxiety free , fantastic company. Reviewed on: 13th July 2023

Helpful, engaging and thoroughly professional

Step change look at the bigger picture, genuinely interested and helpful on the phone and will give sound advice. Reviewed on: 13th July 2023

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