Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Complete Satisfaction

When going online everything was easy to understand every step of the way. I scanned all relevant documents and StepChange consultant contacted me for a telephone appointment. After the appointment everything went fast and easy for my complete peace of mind and satisfaction. Reviewed on: 13th July 2023

Breath of fresh air

I struggled to get in contact with someone to help my finances due to being worried and I'm glad I did the jump! Every staff member I spoke with were friendly understanding and non judgemental. Everything was explained to me perfectly and simple. Quick and straightforward. I now have a weight off my shoulders and the whole process.. a breath of fresh air so I can now breathe clearly! Thank you so much. Reviewed on: 13th July 2023

Very helpful

Very helpful and supportive. Excellent service. Would and have recommended Reviewed on: 13th July 2023

Just so easy to understand

It’s a vulnerable situation for anyone. The help Step change give and the ongoing support makes a massive difference for people to get back on track and stay on it. Reviewed on: 13th July 2023

A Real Weight Off My Mind - Lifesavers!

Whilst drowning in unmanageable debt brought on by unpredicted and unexpected changes to my life, StepChange brought calm and organised help to managing my finances. They really have helped me mentally as well as ensuring I can still afford the day-to-day essentials Reviewed on: 13th July 2023

The guys here are very understanding of your situation and help going forward with it all.

The guys here went above and beyond helping me sort everything put and assuring me that everything will be easy once set up .can't reccomend these guys enough Reviewed on: 13th July 2023

My time speaking to people at Step Change

Worried myself to actually being sick! So very nervous an scared to call as until I broke many bones I was a manager earning much more than now pips/pension But I need not have worried cus each person I spoke an cruel to were so very lovely and kind to me They actually made my self esteem grow so I didn’t feel worthless bout asking for help! Really don’t know how I would be now if hadn’t called them! Absolutely amazing everyone of them and just Thanku really loads for being so kind but also professional by sorting me out xx❤️ Reviewed on: 13th July 2023

Brilliant service

Helped me so much with worry of money etc and now it’s just in one monthly lump sum I can afford Reviewed on: 13th July 2023

Awesome company

I would not know where I would be right now, if it was not for these people. Helpful and very understanding. Reviewed on: 13th July 2023

Approchable friendly and understanding

Going through financial difficulty is hard - Stepchange led us through the issues and helped find solutions without judging us. We were not just a number but human beings and that meant a lot. They made a disaster become clear and helped not only to find solutions but implement them too. Thank you Stepchange Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.76 from 794 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub