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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Stepchange is literally saving lives.

Stepchange is literally saving lives. When there is no one you can turn to for financial help Stepchange is always there they have taken me from sleepless restless stressful times to managing my life again. The advice and help they provide is unparalleled. If you are in debt and need help and advice do not hesitate to contact Stepchange the sooner you do it the sooner you will be controlling your finances. Do not ignore your debts that the worst thing you can do but face them head on Stepchange will be there to help you so don’t be afraid to ask for help. I can’t put into words how Stepchange have helped me over the years. Reviewed on: 23rd May 2025

Don't be afraid to get help.

At a very dark time in my life, Stepchange was recommended to me. They were brilliant. I had put off contacting them as I just didn't want to face reality. But they were kind, and understanding, but also practical. The process was straightforward and once my plan was in place I could do everything online. I am so grateful for getting my life back. Reviewed on: 23rd May 2025

Great service and help a lot!

Great service and help a lot!!! Great customer service too Reviewed on: 23rd May 2025

Help when you need it most

When anyone is in debt no matter how large or small you can't see your way out of and then you start looking for a quick fix solution just to get out of the despair you feel. Unfortunately that's not usually the best way, step change take all that despair away with a single phonecall Reviewed on: 23rd May 2025

Thank you for everything,I can life is wery easy Wri...

Thank you for everything,I can life is wery easy Wright now. Reviewed on: 23rd May 2025

I was having difficulty making payments to my credit...

I was having difficulty making payments to my creditors, but Step change has been a game changer. I highly recommend it to anyone facing challenges with debt management. Reviewed on: 23rd May 2025

Dont struggle get help at Step change...

Great at given an alternative when money problems are beating you. Service is fantastic Reviewed on: 23rd May 2025

They lifted the dread and made everything seem so ma...

They lifted the dread and made everything seem so manageable. Reviewed on: 23rd May 2025

Absolute weight off my mind dealing with Stepchange...

Absolute weight off my mind dealing with Stepchange would recommend thier service to anyone worrying and struggling Reviewed on: 23rd May 2025

From dark to light

I went from not sleeping to being able to breathe again and start to enjoy life again. Step Change are so helpful and do not judge you. My finances are starting to look a lot more healthier than they have for a very long time and I can see a light at the end of the tunnel. Reviewed on: 23rd May 2025

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