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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Advisors are professional, understanding and knowled...

Advisors are professional, understanding and knowledgeable. Offer a full range of solutions to suit the individuals circumstances and put their minds at rest. Reviewed on: 23rd May 2025

Used deep change for a few year now being very helpf...

Used deep change for a few year now being very helpful managing my debt Reviewed on: 23rd May 2025

Couldn’t have managed without you

Couldn’t have managed without you Reviewed on: 23rd May 2025

Very helpful and was very quick in helping to sort m...

Very helpful and was very quick in helping to sort my finances out Reviewed on: 23rd May 2025

You’re not the only one

very understanding of my changing circumstances, I felt heard. Came up with solutions to make me feel able to accept my predicament. Reviewed on: 23rd May 2025

Overwhelmed to on top of it didn’t know where to tur...

Overwhelmed to on top of it didn’t know where to turn well done Stepchange Reviewed on: 23rd May 2025

Great service at no cost

Non judgemental, encouraging. Helpful guidance and available when needed. Reviewed on: 23rd May 2025

Great company

Have been so good to me deal with my debts pay them on time have no problems highly recommend Reviewed on: 23rd May 2025

I've had the best experience with Stepchange managed...

I've had the best experience with Stepchange managed to get me paying my debts off without putting myself into more financial hardship. Been with them now for around 2 years and never had a problem. So helpful saved my life and also recommend to whoever will listen Reviewed on: 23rd May 2025

I was struggling with bills

I was struggling with bills robbing Peter to pay Paul with step change I am now able to sleep at night like many Covid escalated my financial issues but step change saved me Reviewed on: 23rd May 2025

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