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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Step-change turn our life around after working 40 y...

Step-change turn our life around after working 40 years was made redundant. With out lots of support from step-change I don’t know where would be , on streets no doubt with out a home . Step change sorted out our finances with our creditors can not thank them enough, Reviewed on: 23rd May 2025

Brilliant

Brilliant feel so much better now they have took.my debts on Reviewed on: 23rd May 2025

very helpful always listening and calming

very helpful always listening and calming Reviewed on: 23rd May 2025

Debt plan

I had quite a lot of debt and these people took control of it. They called my debtors and sorted out with them an affordable payment plan. Reviewed on: 23rd May 2025

Very easy process in worrying times and all the staf...

Very easy process in worrying times and all the staff where extremely knowledgeable and understanding Reviewed on: 23rd May 2025

Excellent service

Personally I think it’s a excellent service they provide and help you every step of the way Reviewed on: 23rd May 2025

Stepchange saved me!

I was so ill and not sleeping because I owed £30k in loans and credit cards. I didn't want to live, I wanted the pain and worry to stop. I heard about StepChange from a work colleague who I had confided in. The same day I phoned up and my life changed forever! The lady I spoke to was so helpful, didn't judge me . At last I could see light at the end of this tunnel of debt I was in. Now I'm very nearly debt free, from owing £30k to only having 12 months left on my debt management plan, is something I never ever could have dreamed of! StepChange saved me. Gave me a reason to live. Might sound dramatic, but I was so close to the edge, I would never have cleared my debts without your help and guidance, I will be forever grateful. Thankyou. Reviewed on: 23rd May 2025

Helping me get debt free

Helping me get out from under debt that I was struggling to keep on top of. Now I have a monthly amount paid to step change that they distribute between my creditors after having negotiated with them on my behalf. Reviewed on: 23rd May 2025

Very happy customer

Was easeg to use and got me out of credit card debt without overpaying crazy % Reviewed on: 23rd May 2025

Very helpful organisation

Very helpful organisation, they understand and consider the person's situation and providing very clear guidance. Reviewed on: 23rd May 2025

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