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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Mounting debt

Had several mounting debts which I wasn’t coping with, a friend suggested Stepchange. I got in contact and they were very helpful and don’t rush you to do anything. Things have been much better since speaking with them, financially and mentally, can’t recommend them highly enough and everyone is lovely to talk to and put you at ease straight away Reviewed on: 27th May 2026

Helpful and understanding

I was very stressed about my debt. Stepchange were very helpful and understanding without judgement Reviewed on: 27th May 2026

There is a way out of debt

I didn't know where to turn 3 years ago - stepchange meant I could sleep again at night and took control of contacting all my creditors- even when things change they are easy to contact and make any necessary changes Reviewed on: 27th May 2026

Recommend DMP

Extremely helpful and contact is good Extremely helpful and contact is good. Web site is very good and keeps you up to date with progress and balance Reviewed on: 27th May 2026

Debt Support

At a time of need and desperation, Stepchange were very helpful and understanding., no judgement but there to help you through a difficult time. And continue to support you when you need it. Would recommend Step Change to anyone that are struggling with debt. Reviewed on: 27th May 2026

Easy set up and friendly advice.

Easy set up and friendly advice. Mad my experience extremely comfortable. Reviewed on: 27th May 2026

Honest and practical help from StepChange

After months of worry and denial I finally contacted StepChange for some advice. They were (and are) totally non-judgmental, simply wanting to undertstand my situation and to offer a solution if possible. It was like having a weight removed from my shoulders, sharing the problem with someone who knew how to help. I cannot thanks StepChange enough for the help they have given me. Reviewed on: 27th May 2026

Step chExcellent service.

Step change have been amazing in dealing with my debt. I can contact them anytime or log into the portal. Reviewed on: 27th May 2026

Felt extremely supported from the start.

Felt extremely supported from the start. All my options were fully explored with me and I was very happy with the outcome. Felt like a massive weight off my mind. Thanks stepchange for my journey so far Reviewed on: 27th May 2026

Brilliant service

Absolutely brilliant service, took away the stress of being in debt, lovely to talk to on the phone, non judgemental and when I first signed up with them the weight lifted off my shoulders was incredible. 5* company that I'd recommend to anyone. Reviewed on: 27th May 2026

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