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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Changed My Life

StepChange changed my life,i am no longer constantly worrying about debt, they sorted out an affordable monthly payment for me, and i see my debt going down now, everyone i have ever spoken to there has been lovely, i could not recommend them enough, they gave me my life back. Reviewed on: 2nd May 2024

Very professional non judgemental organisation.

Very professional non judgemental organisation. Who understand individuals situation and look for the best resolve. Reviewed on: 2nd May 2024

I am very grateful for all the help that Stepchange...

I am very grateful for all the help that Stepchange is giving me Thankyou my debt is a weight off my mind now I can be helped Reviewed on: 2nd May 2024

Step Change saved my life.

Step Change saved my life. I couldn't see a way forward in coping with my debt. Then I rang Step Change and they took away the stress that was making me mentally ill. They organised my finances, got in touch with who I owed money to and arranged a manageable repayment plan. They never made me feel bad about being in a financial mess. They were kind, considerate and professional. I was suicidal with the stress, and they literally saved my life. Fantastic service. Would recommend whole heartedly. Reviewed on: 2nd May 2024

I honestly couldn’t be more thankful for how much St...

I honestly couldn’t be more thankful for how much StepChange has changed my life. The DMP has meant I am now 100% debt free and has helped me regain my life back - literally. I had few options for support available to me due to earning a reasonable salary even though my monthly debt repayments meant I was left with too little, but with the support they gave me it meant I was able to make one payment each month based on my budget, also taking into account health issues. Stepchange enabled me to build a healthy spending routine within my means and I am now more than confident that I will never fall into debt through my own choices again. Whenever I had questions or concerns the customer service was fantastic, staff are understanding and informative. If anybody is considering this - Do it! Call them and talk to them and have faith that things can get better and that there is help even when you don’t think you may qualify for it. Best decision I ever made. Thank you StepChange for the amazing work you do and the difference you make - when I say I wouldn’t be where I am today that’s down to you guys. Reviewed on: 2nd May 2024

STEPCHANGE HAVE BEEN SO HELPFUL

STEPCHANGE HAVE BEEN SO HELPFUL OVER TIME TO ASSIST ME TO UNDERSTAND MY FINANCIAL SITUATION AND ONGOING Reviewed on: 2nd May 2024

Professional advice for people who are struggling fi...

Professional advice for people who are struggling financially. Reviewed on: 2nd May 2024

They make it stress free.

They make it stress free. If there’s a problem they will help you Reviewed on: 2nd May 2024

Stepchange have been amazing for me, unfortunately m...

Stepchange have been amazing for me, unfortunately my son who set it up for me passed away and I don’t have any passwords etc, but they have maintained my debt management,can’t thank them enough. Reviewed on: 2nd May 2024

Brilliant service, no judgement

Brilliant service, no judgement, has meant that I am debt free for the 1st time in 30 years, which I would never have manged on my own. Reviewed on: 2nd May 2024

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