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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From dark to light

I went from not sleeping to being able to breathe again and start to enjoy life again. Step Change are so helpful and do not judge you. My finances are starting to look a lot more healthier than they have for a very long time and I can see a light at the end of the tunnel. Reviewed on: 23rd May 2025

Advisors are professional, understanding and knowled...

Advisors are professional, understanding and knowledgeable. Offer a full range of solutions to suit the individuals circumstances and put their minds at rest. Reviewed on: 23rd May 2025

Used deep change for a few year now being very helpf...

Used deep change for a few year now being very helpful managing my debt Reviewed on: 23rd May 2025

Couldn’t have managed without you

Couldn’t have managed without you Reviewed on: 23rd May 2025

Very helpful and was very quick in helping to sort m...

Very helpful and was very quick in helping to sort my finances out Reviewed on: 23rd May 2025

You’re not the only one

very understanding of my changing circumstances, I felt heard. Came up with solutions to make me feel able to accept my predicament. Reviewed on: 23rd May 2025

Overwhelmed to on top of it didn’t know where to tur...

Overwhelmed to on top of it didn’t know where to turn well done Stepchange Reviewed on: 23rd May 2025

Great service at no cost

Non judgemental, encouraging. Helpful guidance and available when needed. Reviewed on: 23rd May 2025

Great company

Have been so good to me deal with my debts pay them on time have no problems highly recommend Reviewed on: 23rd May 2025

I've had the best experience with Stepchange managed...

I've had the best experience with Stepchange managed to get me paying my debts off without putting myself into more financial hardship. Been with them now for around 2 years and never had a problem. So helpful saved my life and also recommend to whoever will listen Reviewed on: 23rd May 2025

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