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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My Anxiety was through the roof ...

I panicked so much about the debt build up I had but stepchange made it simple for me and helped even when I struggled further they were so understanding and helpful and very friendly. My anxiety and depression were through the roof not knowing what I’d do because I couldn’t afford to keep going in 5 years I’ve paid off my debt and not been worried Reviewed on: 23rd May 2025

Extremely patient with excellent P R Skills.

Extremely patient with excellent P R Skills. Put me to my ease and nothing was too much trouble. Very informative and went through everything to get me the best solution, of which I am extremely grateful. 1 have been with Stepchange for about 20 years on and off, I don't know where I would be without them. My debt advisor was Nick, with lots of experience in helping people, and I hope to have continuity with him again. Thank you so much. Carol Croft Reviewed on: 23rd May 2025

Debt management

Nothing was too much trouble ready to listen and help anyway they can Reviewed on: 23rd May 2025

Can't fault them enough.

Can't fault them enough. Went above and beyond to help me sort things. Highly recommended Reviewed on: 23rd May 2025

Staff are so helpful & once set up they leave you al...

Staff are so helpful & once set up they leave you alone unless a query comes up. Takes a lot of the pressure off not getting calls all the time Reviewed on: 23rd May 2025

Life Changing

Helped me stop being overwhelmed by debt and helped me break down a huge sum into easy small wins. I'm now living again instead of surviving. Reviewed on: 23rd May 2025

Step change showed a good understanding of my circum...

Step change showed a good understanding of my circumstances and were very compassionate Reviewed on: 23rd May 2025

My only disappointment so far is that I thought taki...

My only disappointment so far is that I thought taking out a DMP with StepChange would mean my creditors would stop contacting me. Reviewed on: 23rd May 2025

Stepchange have completely sorted my debt issues.

Stepchange have completely sorted my debt issues. Still paying it off but at a manageable level and totally debt free in 2 years. Reviewed on: 23rd May 2025

Regained Control and Peace of Mind Thanks to StepChange

Using StepChange was a real turning point for me. They helped me set up a debt management plan that reduced my monthly payments and, more importantly, gave me back a sense of control over my finances. Before contacting them, things felt like they were spiralling — but their support was calm, clear, and non-judgemental. I’m so grateful for the help they gave me when I needed it most. Reviewed on: 23rd May 2025

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