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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helps to talk.

They helped me through huge dept,helped me look at my dept calmly, Took so much worry away just focus on what I can do. It has taken some time as the dept was steep. Still have a small dept but in control now. Reviewed on: 1st May 2024

Very helpful staff, good customer service

Very helpful staff, good customer service Reviewed on: 1st May 2024

Good people friendly and very helpful

Good people friendly and very helpful Reviewed on: 1st May 2024

Step Change have helped me so much.

It's very stressful having money worries. I couldn't switch off from it and was in a really bad position, despite having a reasonably good income. My debts were crippling me and they were coming down extremely slowly due to the extortionate interest rates and then I started missing payments as the cost of living made it impossible to keep up with everything. I've been on my DMP for one month now and Step Change made the whole process very simple by dealing with my creditors on my behalf and agreeing a reduced monthly payment, based on my available finances.. After still receving threatening letters from some of my creditors, I phoned Step Change for advice and was reassured that there was nothing to worry about. I was told to 'trust the process' and not worry about replying, which was very welcome as I just want to pay my agreed monthly amount and try to get some mental peace from the situation I have stupidly put myself in over a number of years. I'd recommend Step Change to anyone who is burdened by heavy debts with no end in sight. I don't feel alone anymore which in itself is a life saver. Speak with them without fear of being judged. You won't regret it. Reviewed on: 1st May 2024

StepChange Debt Charity is the best help when needed

Step change helped me to get back on track with my finances at a point in my life where I thought of thinking that I was going to declare myself bankrupt when I contacted Debt Charity. They guide me through everything to help me start to pay my debts, and because of them, I’m getting to proper financial stability. I’m not there yet, but with their help, I will get there. Thank you. Reviewed on: 1st May 2024

Step Change Ecperience

From the very first contact Step Change have been very helpful and understanding Reviewed on: 1st May 2024

I was in dire straits until I was introduced to Step...

I was in dire straits until I was introduced to Step Change. They have changed my life forever. I highly recommend them in anyone in financial difficulties. Please don’t hesitate to reach out and contact them sooner rather then later when it’s too late. Reviewed on: 1st May 2024

Great debt management and easy to talk to

They are the best and are superb at helping and managing your debt in a unbiased and understandable way. Reviewed on: 1st May 2024

They helped me get back on track with my debt, I don...

They helped me get back on track with my debt, I don’t know what I would have done if they were not able to help me sort it. Reviewed on: 1st May 2024

A great help in a time of crisis

When I got myself into debt I was really struggling to even pay the minimum monthly payment, I found StepChange and they managed to negociate a monthly payment plan with each of my creditors, they were and still are a great help in managing my finances. Reviewed on: 1st May 2024

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