Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

View other StepChange products

4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Took so much pressure and worry from me, no more deb...

Took so much pressure and worry from me, no more debt collectors bullying me to pay more than I could afford. Stepchange has helped enormously. Reviewed on: 27th May 2026

Your help has given me a complete peace of mind...

Your help has given me a complete peace of mind Reviewed on: 27th May 2026

I wish I had been aware of how stepchange could help...

I wish I had been aware of how stepchange could help me sooner.. it would have saved me from getting into quite such a mess Reviewed on: 27th May 2026

It was the hardest phone call I ever made but I coul...

It was the hardest phone call I ever made but I couldn't see my way out. I'd already tried more credit to pay off other credit and realised too late that doesn't work! It was embarrassing and exhausting always worried about how to pay the next bill or who was going to phone next for late payment. Then I called Step Change and it was like there was an angel on the other end of the phone! No judgement, clear information and advice from the first word. This time I cried from relief. It took a little organisation and setting up but it was worth every minute. I'm now going to be debt free by November this year and am so excited. And while it's been underway I've learnt to budget properly and realise that sometimes you have to wait to be able to afford things. The support throughout has been amazing and every time a debt was cleared it was like a little celebration in my mind. I cannot fault Step Change one bit and highly recommend that if you are struggling give them a call, they will talk you through the options and their help is invaluable. Don't delay, hoping it will look different tomorrow because that's exactly what it does but it looks worse. Get help and feel genuine peace of mind. Some of my creditors made me feel so small and we're quite nasty, others were understanding but unable to help but once Step Change were involved it all fell into place. It really is an amazing supportive service second to none. Thank you. Reviewed on: 27th May 2026

Helpful, seamless, competent and supportive team.

Helpful, seamless, competent and supportive team. I cannot fault the way they help people in the country.. 50 out 10 stars Reviewed on: 27th May 2026

Step Change has been very helpful and are always rea...

Step Change has been very helpful and are always ready to listen and advise Reviewed on: 27th May 2026

Help when needed when needed

Helped me sort my finances out with the people who I owed money to without feeling humiliated Reviewed on: 27th May 2026

Very very helpful.

Very very helpful and such a weight of my mind to enter into an approved DMP. The only problem being the telephone cues to speak to a representative, presumably because of the sheer volume of calls they are handling. Reviewed on: 27th May 2026

Stepchange review

Never had any issues staff have always went above and beyond to help when needed Reviewed on: 27th May 2026

Such an easy process

An easy process to go through. It just seems like StepChange does all the work for you. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt advice
from National Debtline 4.40 from 66 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub