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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Made to feel a relief to gets organised with my mon...

Made to feel a relief to gets organised with my money thank you Reviewed on: 1st May 2024

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

The advisors are all very helpful and use compassion...

The advisors are all very helpful and use compassion when talking to you, you don’t feel you are being judged and everyone is so nice to talk to. Reviewed on: 1st May 2024

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

You just have to make that step ...

I was in a very desperate situation financially and I was advised to seek help from StepChange. I did. That was the best step I made. Updating my financial circumstances online as part of my review was easy. I received nothing but excellent serviceand support throughout. Reviewed on: 1st May 2024

Stepchange helped me turn my life around from spiral...

Stepchange helped me turn my life around from spiralling out of control, couldn’t have done it without them. Reviewed on: 1st May 2024

Reassuring , relief from pressures from creditors

Reassuring , relief from pressures from creditors Reviewed on: 1st May 2024

My experience

Step change, supported me in identifying how I could pay off my debt monthly without feeling financially burdened. Reviewed on: 1st May 2024

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