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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16452 reviews)

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4.95

Based on 16,452 reviews, last reviewed 8th May 2026

83450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Robbing Peter to pay Paul Due to things beyond my control I got myself in a complete mess. I was robbing Peter to pay Paul each month and getting no where apart from being very... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16452)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change has been a lifesaver

Step change has been a lifesaver Reviewed on: 1st May 2024

Contact them today if you have debt problems

After years of stress and debt going nowhere due to interest payments eating up all of the money I was paying back, Stepchange has been life changing. They worked out a workable plan and contacted all of my creditors to arrange a freeze on interest. All my dealings with them have been supportive and friendly. I only wish I had heard about them years ago. Reviewed on: 1st May 2024

Really helpful and if they hadn’t I would have gone...

Really helpful and if they hadn’t I would have gone under. Reviewed on: 1st May 2024

I was struggling to paying all bills after I contac...

I was struggling to paying all bills after I contacted step change and I’m very grateful them they are very helpful , Reviewed on: 1st May 2024

Had a very happy experience with Stepchange, staff v...

Had a very happy experience with Stepchange, staff very helpful and knowledgeable Reviewed on: 1st May 2024

I was getting worried about debt Iv got my daughter...

I was getting worried about debt Iv got my daughter to thank she helped me sort it out but stepchange have been great I’m now able to sleep at night knowing it will be paid off eventually Reviewed on: 1st May 2024

The staff are caring and not judgemental

The staff are caring and not judgemental Reviewed on: 1st May 2024

I contacted StepChange debt management after I discl...

I contacted StepChange debt management after I disclosed to my partner my financial situation. From the moment I contacted the charity I felt like a huge wait had been lifted from my shoulders. They were so supportive and contacted all my debt company’s on my behalf. They put together a payment plan that I could afford. It’s been almost 6 years but in October this year I will be debt free.i can’t thank them enough, they do an amazing job. I couldn’t be where I am now without there help and support. Reviewed on: 1st May 2024

My debt was spiraling out of control and i was unabl...

My debt was spiraling out of control and i was unable to cope. I reached out to step change and I've now got a debt plan which now allows me to see a way forward. Reviewed on: 1st May 2024

Did not get the result I hoped for.

Did not get the result I hoped for. Reviewed on: 1st May 2024

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