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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Debt management..

I was losing track of my finances due to poor mental health due to family bereavement and I spoke to someone who recommended Step Change. They were brilliant in in helping me to sort out my debts. Reviewed on: 16th May 2024

Very helpful and explained everything I needed to do.

Very helpful and explained everything I needed to do. The staff are very knowledgeable and understanding. Reviewed on: 16th May 2024

they saved me from feeling alone and like I had failed.

they saved me from feeling alone and like I had failed. working with stepchange has saved my children from growing up with a stressed out dad, probably saved my marriage but more so saved my future. I am able to live again and although nearing the end of my debt management plan by using the service and sorting my lending I have the chance to build a future without borrowing and a life that I own. Reviewed on: 16th May 2024

I am free debt now.

I am free debt now. Stepchange made me free debt, they handled my debt for years and had peace. Reviewed on: 16th May 2024

Good service very helpful and caring to your situation

Good service very helpful and caring to your situation Reviewed on: 16th May 2024

Step change have been a real life line for me, thank...

Step change have been a real life line for me, thanks to step change I'll be finally debt free soon, they are the reason I can sleep at night without worrying Reviewed on: 16th May 2024

I was in a financial mess and at m.y wits end

I was in a financial mess and at m. y wits end I contacted Srep Change and they were kind and nonhud.gementalmHelped me .I am so grateful for the help they have given me.y Reviewed on: 16th May 2024

Very well organised.

Very well organised.polite custumer service Reviewed on: 16th May 2024

No stress

They have helped, relived the stress of the situation. and have an end goal. Reviewed on: 16th May 2024

Help me with everything and got money trouble under...

Help me with everything and got money trouble under control Reviewed on: 16th May 2024

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