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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

There when I needed help

When my finances did not go according to plan and I needed advice and assistance Step Change were very helpful and understanding and made the process to managing my situation easy and without any embarrassment. Reviewed on: 5th June 2025

Excellent and professional

Step Change reduced my DMP by two thirds, which saved me struggling each month. They were excellent in assisting me list my income and outgoings. Reviewed on: 5th June 2025

Debt free after 18 years!

18 years on this plan, you guys are fantastic thank you, my life has changed from the stress at the beginning to now debt free, kind and caring understanding staff, my advice to anyone struggling with finance please pick up the phone, you won't look back. Reviewed on: 5th June 2025

Knowledgeable

They are professional and very understanding Reviewed on: 5th June 2025

Thank you

Supportive, and professional . Communication is first class and zero judgment just support and facts Reviewed on: 4th June 2025

Staff was very helpful and understanding

Staff was very helpful and understanding Reviewed on: 4th June 2025

Excellent company helped us deal with our debt.

Excellent company helped us deal with our debt. Stopped the interest and made easy monthly payments Reviewed on: 4th June 2025

Great advice and assistance given always

They have always given me great advice and assistance when necessary. A brilliant organisation. They're very professional and friendly. They are there to help not judge. Reviewed on: 4th June 2025

Very helpful and its free.

Very helpful and its free. Staff are always polite and helpful when I call for advice. Reviewed on: 4th June 2025

A wonderful charity who changed my life.

A wonderful charity who changed my life. Reviewed on: 4th June 2025

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