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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,370 reviews, last reviewed 8th May 2026
79600% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Helped me regain my life Highly recommend for anyone who is struggling financially! I’d got into a very bad financial situation and called Stepchange, they helped me every ste... Read more Reviewed on: 8th May 2026
Amber's avatar
Amber

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16370)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Stepchange have helped me get back on track with my...

5
Stepchange have helped me get back on track with my outstanding debts. Reviewed on: 1st May 2024
Lisa Gledhill's avatar
Lisa Gledhill

Simply the best

5
They are simply so good friendly very knowledgeable nothings too much trouble always adding yiu . Yiu are not alone with stepchange Reviewed on: 1st May 2024
john's avatar
john

The way I have been advised on my case was excellent.

5
The way I have been advised on my case was excellent. Reviewed on: 1st May 2024
John s's avatar
John s

StepChange, changed my life, I was in a dark place b...

5
StepChange, changed my life, I was in a dark place before I contacted them. They was kind and caring and there help and advise changed my life for the better they should me how to budget my income better and pay off my debts without the terrible stress I was under before I contacted them Reviewed on: 1st May 2024
Jackiecav60@'s avatar
Jackiecav60@

The care, attention to detail and encouraging suppor...

5
The care, attention to detail and encouraging support I have received from StepChange has allowed me to increase my confidence in money management. As a result, debt management has made me deal with my issues in a stress free way. I do not know what I would have done, had it not be for this incredible organisation and the staff team. Reviewed on: 1st May 2024
James Brookes 's avatar
James Brookes

I have been using Stepchange for a while now and the...

5
I have been using Stepchange for a while now and they have helped me a lot. They took over my debts and negotiated a payment which was much reasonable for me to pay my creditors. The staff i spoke to was most helpful. He gave me peace and calmed my nerves. Reviewed on: 1st May 2024
Naomi A's avatar
Naomi A

Great service

5
Easy to set up and the customer service colleagues are very helpful Reviewed on: 1st May 2024
von k's avatar
von k

Great service

5
Very understanding staff no judgement at all such a weight off my shoulders . Helped me choose the correct plan for me and once reviewed my circumstances had changed so the plan was rearranged by a really helpful member of staff . Excellent communication from the start . Also review regularly and tools to keep you on track and lots of information which is Very helpful Reviewed on: 1st May 2024
Christine Brogden's avatar
Christine Brogden

StepChange honestly changed my life.

5
StepChange honestly changed my life. I was in a very low place when I contacted them (after being highly recommended by a friend), and I'm so grateful for their support. I've been managing my debt with StepChange for over three years and I can now see the light at the end of the tunnel. I will be debt free in 12 months with so much thanks to StepChange. Reviewed on: 1st May 2024
Jen W's avatar
Jen W

Very pleased with Stepchange and how they have helpe...

5
Very pleased with Stepchange and how they have helped me to deal with my debt issues. Easy to complete any issues that might arise on line Reviewed on: 1st May 2024
anne t's avatar
anne t

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