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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

They really supported me when I was very depressed a...

They really supported me when I was very depressed and couldn’t see a way out, they dealt with everything for me, I just give them the info they requested and they sorted it all out into a manageable payment method the relief of this has been life changing and even helped me to budget my money better so now I can manage moving forward and I am forever grateful for the support. Thanks step change Reviewed on: 15th May 2024

A Godsend!

Very supportive and empathetic customer service team. Trusted organisation. They've helped me a lot. I was going under before contacting them. My finances are now almost on track. Reviewed on: 15th May 2024

Customer service was excellent

Customer service was excellent, answered all questions and worries at the worst time of my life.. I felt like a tonne of weight was lifted off me after initial contact....online service was fairly easy to use and self explanatory. Thank you for all your help. Reviewed on: 15th May 2024

Very helpful stay on the phogood advice and h...

Very helpful stay on the phone and good advice and help when needed. They do not judge you but are sympathetic to your circumstances Reviewed on: 15th May 2024

Excellent experience

I found Stepchange very good service and has helped extremely Reviewed on: 15th May 2024

First time I have noticed the email it was in junk.

First time I have noticed the email it was in junk. Reviewed on: 15th May 2024

Stepchange changed my life.

Stepchange changed my life. They made the worst of times as painless as possible. Reviewed on: 15th May 2024

Stephanie helped me when I did not know wot to do.

Stephanie helped me when I did not know wot to do. If stepchange had not have helped me I don't know wot I would have dun thank-you stepchange.. Reviewed on: 15th May 2024

I was in a complete financial mess!

I was in a complete financial mess! Just paying off interest and not bringing my overall debt down. Stepchange changed my life, I shredded my credit cards and started paying an affordable monthly amount. I quite literally got my life back. Reviewed on: 15th May 2024

They took control of my debt situation

They took control of my debt situation and lifted a huge weight off my shoulders. They talked me through my options and dealt with my debtors on my behalf, before allowing me to make one payment to them each month that I could afford. Every representative I have spoken to has been kind and knowledgable. Reviewed on: 15th May 2024

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