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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I am very thankful

They helped me a lot and I am very thankful to them. Reviewed on: 1st May 2024

Feedback.

I so grateful for the management of my debt until to be debt free after 2 years, so very helphul and I recommended Step Change Charity thankyou very much Reviewed on: 1st May 2024

Supportive, empathetic, just awesome!!!

Supportive, empathetic, non-judgemental. Fantastic organisation doing really helpful and appreciative work during very hard times. Reviewed on: 1st May 2024

Due to health i found myself struggling with my cumu...

Due to health i found myself struggling with my cumulative debts,trouble is ud been burying my head in the sand oh ego played a part as well.i found the agents extremly hellpfull and took a lot of pressure off me.im nearly a year in in a few months i mat be able to substantially pay more to them and clear my debts earlier.i cannot thank. Them enough Reviewed on: 1st May 2024

Fantastic Service

From the very first interaction with Step Change I felt they really cared and wanted to help. They have helped me go from sleepless nights on how I was going to continue affording things to being able to see a way through. If anyone were to ever tell me they needed help with money I would a million percent recommend Step Change. They made the process simple and not at all stressful. Reviewed on: 1st May 2024

Don’t delay, get support

I was really worried… but the staff were all so lovely, kind, helpful and non-judgmental. They made a really difficult situation manageable. I can’t thank them enough. Reviewed on: 1st May 2024

Step change has helped me to get through and reduce...

Step change has helped me to get through and reduce the debt am owing. It was really difficult and did not know how to make payment that were piling up with interest. Reviewed on: 1st May 2024

Still not out of debt but making regular payments

I wouldn’t be in the situation I’m in now if it wasn’t for the super friendly and helpful people on the other end of the phone at step change, calls sometimes can be up to an hour and after a long que on the phone it makes a big difference to talk to someone friendly and on your side Reviewed on: 1st May 2024

Excellent, empathetic help and support.

Excellent, empathetic help and support. Took very little time to achieve a perfect (for me and my creditors) solution. The ease of applying made for a sress-free process. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing! Have helped me massively. I’ve had to worry less. Reviewed on: 1st May 2024

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