Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me consolidate all my debts into o...

Stepchange helped me consolidate all my debts into one affordable sum, it was so easy to do and it was all done online, i never had to phone anyone and ive never had a phone call off anyone, wish I had done it sooner Reviewed on: 15th May 2024

Excellent organisation, a lifesaver for my family.

Excellent organisation, a lifesaver for my family. My was engulfed with debt during COVID until a friend introduced to stepchange. Absolutely amazing service.. Reviewed on: 15th May 2024

Offer fantastic help and support and easing the stre...

Offer fantastic help and support and easing the stress of debt. Reviewed on: 15th May 2024

As a veteran who struggled in transition to civilian...

As a veteran who struggled in transition to civilian life, debts built up to a point where life seemed pointless. And then in came stepchange.....what a weight lifted and light is at the end of the tunnel. Reviewed on: 15th May 2024

Really helpful, knowledgeable and not judgemental.

Really helpful, knowledgeable and overall understanding. Reviewed on: 15th May 2024

Stressfree solution

From day one they put my mind at ease and helped us see a way out of our debt troubles that at the time were very stressful and we couldn't see a way out.They took care of everything and contacted all creditors to offer a solution which really helped us get back on track Reviewed on: 15th May 2024

They have saved my life

I have been with Step Change (Previously CCCS) since 2007 and I have find them very understanding, helpful and reliable. The advisors are always empethatic and understanding and would go over and above their duty to help. Without them I woul dhave been ruined for life. I Am very grateful for their services. They are also a well respected and respected organisation by all creditors in the field of debt management. Reviewed on: 15th May 2024

The first small steps to making a big change

After spending over a year full of worry, not sleeping and wanting to give up on life and nearly loosing my home, I took the hardest step and rang StepChange. I spent the first 15 minutes through tears trying to explain my situation to a very calm and kind lady on the other end of the phone. They then proceeded to help me get my life back on track with the advice I so needed and helped me deal with my financial problems. I am two years down the road and another two to go to be debt free. I'm not going to lie the last two years haven't been easy but I'm still here, I'm paying off my debt and I can sleep at night. Please make the call as soon as you know you are not managing, it is never too late to ask for help, but why wait, the sooner you make the call, you can start taking back control of your life. Thank you. Reviewed on: 15th May 2024

Peace of mind and control is resumed

My fears and worries around the debt I had gathered, were soon relieved by StepChange. The process was so easy, a sympathetic employee took all my details, debts, amounts, after providing all the evidence required StepChange soon had me back in control. They contacted my Debtors arranged my monthly payments. I feel like I am back in control. Reviewed on: 15th May 2024

10/10 - Fantastic service!

During a difficult time the team were outstanding! They were informative, quick and help me put my mind at ease. I have and will continue to recommend their services. Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from My Debt Plan 4.85 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub