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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16357 reviews)

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4.95

Based on 16,357 reviews, last reviewed 8th May 2026

78950% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service. Excellent service. Staff very very helpful patient & kind Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16357)

Excellent service

Very professional service. They are very helpful. Reviewed on: 1st May 2024

Could be better

I am overall pleased with the help I have received with my debts. If an issue arises I am responsible for contacting my creditors which is challenging with anxiety issues so I would rather they offered this service. Reviewed on: 1st May 2024

Simple and easy to use.

Very easy to understand and access to my account is simple. Reviewed on: 1st May 2024

Life help

I had a large debt which i was having trouble making the payments on . Stepchance helped me get it sorted out . Reviewed on: 1st May 2024

As a disabled person with Aggressive Multiple Sclero...

As a disabled person with Aggressive Multiple Sclerosis and other conditions, this company and number one are the people who have been working to help me… saved my life.. Many thanks Reviewed on: 1st May 2024

I have considerable debt & its was adding to my exis...

I have considerable debt & its was adding to my existing mental health problems. It has helped considerably, my mental health , whilst still considerable, it’s one less thing to over worry. Reviewed on: 1st May 2024

I was very worried and frightened I could not cope f...

I was very worried and frightened I could not cope financially. They put my mind at rest Reviewed on: 1st May 2024

They help me repay my debts with manageable payments...

They help me repay my debts with manageable payments with I can afford and also They give you right advice about your debts and how to become debts free Reviewed on: 1st May 2024

Stepchange helped me admit that I was in debt and st...

Stepchange helped me admit that I was in debt and started helping me through what I can and can't do. I chose a debt management plan to help me make managable payments and still put food on the table. I have never had a bad experience with them and whoever is at the end of the phone is full of knowledge, understanding and none judgmental!! Reviewed on: 1st May 2024

StepChange have been amazing they helped me so much...

StepChange have been amazing they helped me so much when my husband passed and I found myself in financial difficulties they helped me put a plan together to affordabily pay my debts off over a period of time they contacted the companies I owed money to and explained my situation to them also if I have any concerns they are always there to help and advise I don't know what I would have done without their help I would highly recommend any one in financial difficulty to contact them. Reviewed on: 1st May 2024

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