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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 28th Aug 2026
93% decrease in 5 star reviews
in the past 90 days
86% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18682)

Excellent and caring

5
Excellent people who helped me out so much. They were very caring given my situation. And I now feel back in control Reviewed on: 15th May 2024
Holly G's avatar
Holly G

Stepchange are excellent in what they do ..

5
Stepchange are excellent, they are amazing, they’ve helped me such a lot, customer service is A*****, so understanding and helpful I’m so glad I reached out to stepchange, can not thank stepchange enough, big thankyou Reviewed on: 15th May 2024
Paul T's avatar
Paul T

Step Change literally changed my life

5
A few years ago I was at an all time low, I owed a huge amount of money and my family didn’t know. A friend told me about step change and they literally saved my marriage and probably saved my life. I will always be eternally grateful for all of their help. Thank you Reviewed on: 15th May 2024
David 's avatar
David

Very helpful and they do very good for everybody

5
Very helpful and they do very good for everybody Reviewed on: 15th May 2024
Ahmet 's avatar
Ahmet

I contacted Step Change when my financial situation...

5
I contacted Step Change when my financial situation got on top of me and, they have helped to sort my repayments to be more manageable. They have been brilliant. I don't know what would have happened had I not found them. Reviewed on: 15th May 2024
Brian W's avatar
Brian W

Stepchange helped me sort out my finances when I had...

5
Stepchange helped me sort out my finances when I had gotten myself into a hole. The process was smooth and they talked me through what they could do to help. I’m so grateful for the help received and have finally been able to sleep well again instead of laying awake all night worrying about my debt. Reviewed on: 15th May 2024
Thomas 's avatar
Thomas

Excellence on advisory experts who willingly help yo...

5
Excellence on advisory experts who willingly help you every step of your financial debt planning Reviewed on: 15th May 2024
Mohamed hassan's avatar
Mohamed hassan

Life savers

5
Stepchange have been the most amazing and supportive help throughout several years of financial misfortune. They are totally unbiased and fair and have so much information to help when you are at your lowest and don’t know where to turn Reviewed on: 15th May 2024
Deborah T's avatar
Deborah T

Experience with StepChange an...

5
I have had a brilliant experience with StepChange and they have really help with debt management. Reviewed on: 15th May 2024
Hayley Sandford's avatar
Hayley Sandford

Very informed, friendly and helpful...

5
Very informed, friendly and helpful, and they answer the phone quickly. I highly recommend Stepchange Reviewed on: 15th May 2024
Michael Kitching's avatar
Michael Kitching

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