Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Without stepchanges help we would not be where we ar...

Without stepchanges help we would not be where we are now we are nearly debt free it has taken quite a few years but we can see the end of our struggle and can look to the future debt free we can hold our heads up hight and day we did it with their guidance Reviewed on: 15th May 2024

10 out of 10

They have really helped me, when everything seemed too much and overwhelming, they were there for me Reviewed on: 15th May 2024

I was in a lot of debt and stepchange helped me sort...

I was in a lot of debt and stepchange helped me sort it out. It stops me from worrying knowing I am paying my debtors what I can afford. It's been a great help. Thankyou stepchange Reviewed on: 15th May 2024

I have had a DMP for 4 years and have 2 years left,...

I have had a DMP for 4 years and have 2 years left, I recently been off of work a lot and needed to suspend some payments then lower my budget and all through that they have been amazing, stress free, highly recommend if you’re struggling with dept, it is a hard step to take but it will be the best one. Reviewed on: 15th May 2024

Was recommended by a friend and a family member, the...

Was recommended by a friend and a family member, they were very friendly and helpful. Reviewed on: 15th May 2024

Mental health & business failure.

Dealing with a seriously depressed partner and mentally ill son & having had to deal with putting our business into insolvency as a result Step change saved our lives literally. I really don’t think I could have coped with any more stress. They stopped the constant phone calls dealt with all our creditors just gave us time to take a breath and start to sort out the mess, set up a reasonable repayment scheme and start to heal. So kind when I was sobbing down the phone to them. Just lovely, lovely people who do all they can to help I can’t recommend them highly enough. Reviewed on: 15th May 2024

Listened and helped

In a mess helped me immediately I contacted them Reviewed on: 15th May 2024

Stepchange have been a godsend, after sleepless nigh...

Stepchange have been a godsend, after sleepless night after sleepless night of constantly worrying over debt - getting in touch with them was the best thing ever - it literally lifted my worries and took them away, thanks to them they speak to all your debtors on your behalf and you finally feel as though you can breathe and you have a clear vision of when everything will be paid off by Reviewed on: 15th May 2024

No judgement

They do not judge, they are just there to help. Reviewed on: 15th May 2024

StepChanged saved my life, I was riddled with debt w...

StepChanged saved my life, I was riddled with debt with no way out until I found stepchange who got me on the straight and narrow Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt management
from Creditfix 4.69 from 795 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub