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StepChange: Debt advice reviews

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4.95
Based on 16,358 reviews, last reviewed 8th May 2026
79000% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

StepChange helped me when I was struggling. StepChange helped me when I was struggling. No criticism and professional throughout the whole process, I really couldn’t have got through without the... Read more Reviewed on: 8th May 2026
Debbie S's avatar
Debbie S

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16358)

StepChange have been amazing they helped me so much...

5
StepChange have been amazing they helped me so much when my husband passed and I found myself in financial difficulties they helped me put a plan together to affordabily pay my debts off over a period of time they contacted the companies I owed money to and explained my situation to them also if I have any concerns they are always there to help and advise I don't know what I would have done without their help I would highly recommend any one in financial difficulty to contact them. Reviewed on: 1st May 2024
Karin Morris 's avatar
Karin Morris

Give them a chance to help

5
Could not have help me anymore So careing and professional Reviewed on: 1st May 2024
Alan Southam's avatar
Alan Southam

Best debt management plan service

5
I'm using StepChange with a debt management plan and I cleared most of my debt so far without issues. I even recommend to a family member who was also struggling with debt and in a month from now he'll be debt free. I'm very grateful for this service and happy I chose StepChange. Reviewed on: 1st May 2024
MihaiB's avatar
MihaiB

My debt solution.

5
Now the pressure is off my back from my creditors. Reviewed on: 1st May 2024
Charles Amoah's avatar
Charles Amoah

I have been helped with my debts, the service I rece...

5
I have been helped with my debts, the service I receive is very caring and not judged. Reviewed on: 1st May 2024
Ricky 's avatar
Ricky

Helped me with debt repayment excellent charity high...

5
Helped me with debt repayment excellent charity highly recommend if you’re in financial difficulties Reviewed on: 1st May 2024
Andy's avatar
Andy

Absolutely fantastic

5
I can not fault this company. All they have done to help me, I can not thank them enough. They are great on the phone and keep me up to date by emails. Their communication is fantastic. Reviewed on: 1st May 2024
Natasha's avatar
Natasha

Such an amazing support

5
I have found the whole process easy to complete and the online chat has really been supportive. This has brought me such peace of mind. Reviewed on: 1st May 2024
CB's avatar
CB

great staff who are always helpful and it’s been suc...

5
great staff who are always helpful and it’s been such a great tool to help towards being debt free. Reviewed on: 1st May 2024
si's avatar
si

Debt management Stepchange helped so much !

5
I cannot put into words how Stepchange has helped my situation. I never knew such a helpful company was available until a friend told me about it. My life is so much better with no more stress or worry ! Reviewed on: 1st May 2024
Ronnie 's avatar
Ronnie

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