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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,651 reviews, last reviewed 29th Jun 2026
125733% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026
Julie's avatar
Julie

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18651)

Excellent service

5
Excellent service over the years step change has provided me with very good advice and help me with stressful moment. Reviewed on: 15th May 2024
Sam's avatar
Sam

Step change provided me with a solution at a time wh...

5
Step change provided me with a solution at a time when I felt there were none. I had some debts that I wanted to pay but needed more time. I was desperate and step change helped me beyond belief. I can't thank them enough for their caring and professional help. Reviewed on: 15th May 2024
Alex's avatar
Alex

Debt anxiety gone.

5
Stepchange put all my debts in one place, now I only pay one manageable amount each month. Reviewed on: 15th May 2024
Denise McAllister's avatar
Denise McAllister

Peace of debt

5
Stepchange relived me from a lot of financial stress by consolidating my debt to one monthly payment. Reviewed on: 15th May 2024
Adam D's avatar
Adam D

They lifted the weight from my shoulders

5
They were kind and non judgemental on the phone and set up a payment plan for me Reviewed on: 15th May 2024
Sarah G's avatar
Sarah G

Excellent service

5
Excellent service, helpful team, easy to apply online and manage account Reviewed on: 15th May 2024
Rachel Browne's avatar
Rachel Browne

Excellent Debt Management Services

5
I recently had the pleasure of working with StepChange for my debt management needs, and I couldn’t be happier with the results. From start to finish, their team was professional, knowledgeable, and genuinely caring. 1. Expert Guidance: The counselors at StepChange took the time to understand my financial situation thoroughly. They provided personalized advice and created a customized plan that addressed my specific needs. Their expertise helped me regain control over my finances. 2. Clear Communication: Throughout the process, communication was clear and transparent. I received regular updates on my progress, and any questions I had were promptly answered. It’s refreshing to work with an organization that values open communication. 3. Reduced Stress: Dealing with debt can be incredibly stressful, but StepChange made the experience much more manageable. Their compassionate approach and commitment to helping clients succeed made all the difference. 4. Positive Results: Thanks to their efforts, I’ve seen significant improvements in my financial situation. The debt management plan they put in place has allowed me to pay off my debts systematically while minimizing interest charges. In summary, I highly recommend StepChange for anyone seeking reliable debt management services. Their professionalism, expertise, and genuine care for their clients set them apart. If you’re looking for a partner to guide you toward financial freedom, look no further! Reviewed on: 15th May 2024
JAckie Charles's avatar
JAckie Charles

Step change take care of all my debts together in on...

5
Step change take care of all my debts together in one monthly payment Reviewed on: 15th May 2024
Olivia K's avatar
Olivia K

Great service and has really helped me though out my...

5
Great service and has really helped me though out my process, makes things simple and eased the pressure.From the start of the process step changed didn't judge and guided me through difficult times. Reviewed on: 15th May 2024
Scott H's avatar
Scott H

They very helpful they never judge you for your circ...

5
They very helpful they never judge you for your circumstances. Reviewed on: 15th May 2024
Ripon's avatar
Ripon

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