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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17473 reviews)

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4.92

Based on 17,473 reviews, last reviewed 27th May 2026

132350% increase in 5 star reviews

in the past 90 days

1200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great non judgemental staff Great non judgemental staff, very helpful and came up with a sustainable solution. Reviewed on: 27th May 2026

Latest lowest rating:

1

Thrown to the dogs, how is this support? We made our payments every month, well before the end of the month but they still cancelled it and thrown us to the dogs. How is this support by anyon... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17473)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service.

Great service. Supportive and helpful. Reviewed on: 27th May 2026

I act as power of attorney for my daughter’s debts.

I act as power of attorney for my daughter’s debts. I have dealt with various advisors who have each given me excellent advice how to manage my daughters debts and put my mind at rest with there management plan explained fully. I would tell anyone who needs help do not ignore your debts and take that first step to talk to someone at Stepchange. Reviewed on: 27th May 2026

I am using it for years now its useful I'm paying wh...

I am using it for years now its useful I'm paying what I can afford Reviewed on: 27th May 2026

CLEARING DEBT

Once set up repayment of debts it was left to operate itself to repay creditors Reviewed on: 27th May 2026

Amazing help from StepChange.

Amazing help from StepChange. After years of struggling, they’ve simplified everything without any judgement and helped me get back on track. Reviewed on: 27th May 2026

I struggle with anxiety and I felt at ease going thr...

I struggle with anxiety and I felt at ease going through the process Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. They talked me through all my options made me feel alot calmer about my situation Reviewed on: 27th May 2026

Absolutely brilliant x

When i contacted Stepchange, I was so nervous and ashamed. The lady who I spoke to was amazing. I wasn't judged by my lack of money management. She was so understanding, helpful, professional and finally able to help. We went through every single income and outcome, came to a very reasonable payment. I immediately felt the weight lift from my shoulders. Best move i ever made. Reviewed on: 27th May 2026

I was in a bit of a hole and stepcharge took charge...

I was in a bit of a hole and stepcharge took charge and sorted every thing for me I only have 4or 5 years left and I will be dept free thank you for all the help Reviewed on: 27th May 2026

Early days but stepchange providing great support -...

Early days but stepchange providing great support - wish they could respond to emails etc a bit quicker Reviewed on: 27th May 2026

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