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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 7th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14714)

Review of the StepChange, Debt Management:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change has made a huge difference to me.

Step change has made a huge difference to me. After my divorce I felt so out of control with my finances. Despite being lucky enough to be in a well paid job we'd accumulated debts over the years having had our 3 children young and periods of redundancy and very low income at the even the children were young. I was struggling to make my payments each month and was paying so much interest that the debts just kept spiralling out of control. I felt ashamed and dreaded every brown letter. I was too embarrassed to tell anyone and it affected my mental health. I didn't think stepchange would be able to help because I had a good salary. I was terrified they'd make me take an IVA. When I actually plucked up the courage to call them for advice I wished I'd done it years ago. The advisor was so kind, understanding and non judgemental. It was a huge relief. I'm now on a DMP and can see slowly but surely my debts are reducing. If you are worried about debt get in touch with them as soon as you can Reviewed on: 19th June 2025

StepChange has been a life saver for me, really easy...

StepChange has been a life saver for me, really easy to use and helpful in helping me get rid of my debts. I just wish I had found them sooner Reviewed on: 18th June 2025

Contacting Stepchange was the best move I've made si...

Contacting Stepchange was the best move I've made since getting stuck in a financial merry-go-round. Very friendly, understanding and helpful people at the end of the phone line. Reviewed on: 18th June 2025

They have been very helpful and very understanding.

They have been very helpful and very understanding. They helped me get my debt on track to clear it. Reviewed on: 18th June 2025

They really helped me out as I was struggling and I...

They really helped me out as I was struggling and I don’t know what to say to anyone l felt really ashamed to tell my own family of what happened to me and I went into debt and I don’t know how to deal with it. Stepchange really saved my life! Reviewed on: 18th June 2025

Step Change really helped me

I have found all my interactions with Step Change so helpful. The people I have spoken to have always been kind, compassionate and non-judgemental Reviewed on: 18th June 2025

I was feeling overwhelmed and emotional but the staf...

I was feeling overwhelmed and emotional but the staff made me feel at ease. Once the step was taken I then could breathe easier. It helped with my long term mental health. Thank you so much. Reviewed on: 18th June 2025

This service has been a life saver for me and has ta...

This service has been a life saver for me and has taken so much stress off of my shoulders. I've also recommended it to a few of my friends who have since used the service and agree it has been extremely helpful. Reviewed on: 18th June 2025

Brilliant service, professional people

Everything has gone well, the staff have been very helpful, never had any problems related to Stepchange services. If any issues have risen elsewhere, they have always been handled smoothly by Stepchange. Friendly, approachable professional people. Reviewed on: 18th June 2025

Lifesavers

I was at my wits end,I couldn't see a way out. Stepchange really helped me to sort out my finances and arranged repayments to my creditors without me having to interact with them. They've saved my life. Reviewed on: 18th June 2025

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