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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Being in debt makes you feel terrible, but having St...

Being in debt makes you feel terrible, but having Step Change to speak to, to advocate for you, to help you feel less anxious and to help manage your situation is priceless. Life-changing. Reviewed on: 27th May 2026

Got me out off a situation were I was so stressed ab...

Got me out off a situation were I was so stressed about my finances to a situation were I can try to plan ahead and clear my debts it will take a while but stepchange have helped me in the right direction thanks Reviewed on: 27th May 2026

I preferred phone consults which are excellent but l...

I preferred phone consults which are excellent but last year tried the website for convenience Reviewed on: 27th May 2026

Step change have been fantastic in helping me sort o...

Step change have been fantastic in helping me sort out my debts. Reviewed on: 27th May 2026

I’m so grateful for step change.

I’m so grateful for step change. Friendly, non judgemental people. Reviewed on: 27th May 2026

I needed step change when I was in financial difficu...

I needed step change when I was in financial difficulties and they were really good Reviewed on: 27th May 2026

You'll be glad you had the courage to callthem

Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no snarky comments ,just an understanding and helpful person on the other end of phone . Reviewed on: 27th May 2026

They helped sort out a payment plan for all our debt...

They helped sort out a payment plan for all our debts in one payment a month. Reviewed on: 27th May 2026

helpful & understanding

very helpful & understanding, and trying to do the best for you Reviewed on: 27th May 2026

I was extremely anxious, I was put at ease from an u...

I was extremely anxious, I was put at ease from an understanding man. I will be eternally grateful for his kind words. Reviewed on: 27th May 2026

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