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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange has made my life a lot less stressful by...

Stepchange has made my life a lot less stressful by making payments on my behalf. It's easy to update my payments as and when I am able to do so. Reviewed on: 27th May 2026

Made life bearable for us and the staff put us at ea...

Made life bearable for us and the staff put us at ease and had constant support and reassurance, took so much stress from our lives and helped us in many ways Reviewed on: 27th May 2026

Understanding and not judgemental

Very helpful, easy system to use online Reviewed on: 27th May 2026

Incredibly helpful, efficient, friendly staff.

Incredibly helpful, efficient, friendly staff. I wish I'd contacted them earlier as it would have saved me a great deal of stress. StepChange has enabled me to get my life back under control. Reviewed on: 27th May 2026

So helpful, very friendly.

So helpful, very friendly. Easy to sort out. No more sleepless nights Reviewed on: 27th May 2026

I honestly don’t know what I would have done without...

I honestly don’t know what I would have done without Step Change . I was left heavily in debt by an ex partner and thought I would lose everything. I was very stressed until I contacted Step Change and they were so helpful and put my mind at ease. I am not out of the woods yet but have a plan in place which is manageable. Thank you so much to all the staff at StepChange. Reviewed on: 27th May 2026

I have been fully supported

I have been fully supported with all questions answered within in a couple of days - having my debts all sorted in one place and Stepchange speaking to and advocating on my behalf to my creditors as brought so much peace and ease. No more panic or anxiety of juggling debts on time. One monthly payment and all is sorted for me. Grateful! Reviewed on: 27th May 2026

Stepchange were/are genuine life savers,

Stepchange were/are genuine life savers, I was at my wits end when I contacted them in tears, and they were so helpful kind and patient with me and helped me sort out everything. At first when they said how long it would take to pay back my debt it felt like it would take forever, but after a few months it was like paying another bill. The yearly reviews are easy to do. And I’m so pleased to say I only have a few months left to go and I’m debt free. Thank you Stepchange Reviewed on: 27th May 2026

Getting set up was quite easy and right away the anx...

Getting set up was quite easy and right away the anxiousness and relief that someone was there listening and ready to help took a lot of the strain off my shoulders. Reviewed on: 27th May 2026

StepChange helped me to live my life again and stopp...

StepChange helped me to live my life again and stopped all my dark moments.i can’t thank them enough. Reviewed on: 27th May 2026

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