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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Extremely helpful, very patient and understanding.

Extremely helpful, very patient and understanding. I suffer from anxiety and they helped me by going through everything step by step, would highly recommend. Reviewed on: 15th May 2024

Brilliant company

Well what can I say Stepchange saved my life with debt would highly recommend for anyone with a lot of debt I’m nearly coming to the end with my dmp and couldn’t thank Stepchange enough great company! Reviewed on: 15th May 2024

They are lovely no judgmental people who genuinely w...

They are lovely no judgmental people who genuinely want to help. From the start they were kind and understanding. It was a quick and simple plan to set up but provided me with a solid foundation in which to proceed to get my debts under control Reviewed on: 15th May 2024

In the COVID time I go down with my debit,they help...

In the COVID time I go down with my debit,they help me and was great Reviewed on: 15th May 2024

No problems with help I was given!

No problems with help I was given!! Reviewed on: 15th May 2024

Simply amazing...

Absolutely fantastic, they help for free yet they are so efficient. They really do care and although speaking to them is difficult usually they make it seem really simple and like there is always a way out Reviewed on: 15th May 2024

I can sleep in my bed at night now that they have co...

I can sleep in my bed at night now that they have consolidated my debts and contacted my creditors in my behalf! Reviewed on: 15th May 2024

So easy to understand

Was so easy to set up with no hidden fees and no complications they are very help full and calculate what u xan afford to pay back would definitely recommend Reviewed on: 15th May 2024

Excellent Debt Management Company

Very helpful in my debt management decisions, could not have done it without their help Reviewed on: 15th May 2024

Stepchange have enabled me to deal with my dire fina...

Stepchange have enabled me to deal with my dire financial situation Reviewed on: 15th May 2024

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