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StepChange: Debt advice reviews

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4.95
Based on 16,395 reviews, last reviewed 8th May 2026
80800% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

They got me out of catalog debt trap I had £7k debt across several catalog companies and the interest was crippling. StepChange were calm, kind and never judged me. They explained all my ... Read more Reviewed on: 8th May 2026
eva.woodcock@ntlworld.com's avatar
[email protected]

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16395)

My debt solution.

5
Now the pressure is off my back from my creditors. Reviewed on: 1st May 2024
Charles Amoah's avatar
Charles Amoah

I have been helped with my debts, the service I rece...

5
I have been helped with my debts, the service I receive is very caring and not judged. Reviewed on: 1st May 2024
Ricky 's avatar
Ricky

Helped me with debt repayment excellent charity high...

5
Helped me with debt repayment excellent charity highly recommend if you’re in financial difficulties Reviewed on: 1st May 2024
Andy's avatar
Andy

Absolutely fantastic

5
I can not fault this company. All they have done to help me, I can not thank them enough. They are great on the phone and keep me up to date by emails. Their communication is fantastic. Reviewed on: 1st May 2024
Natasha's avatar
Natasha

Such an amazing support

5
I have found the whole process easy to complete and the online chat has really been supportive. This has brought me such peace of mind. Reviewed on: 1st May 2024
CB's avatar
CB

great staff who are always helpful and it’s been suc...

5
great staff who are always helpful and it’s been such a great tool to help towards being debt free. Reviewed on: 1st May 2024
si's avatar
si

Debt management Stepchange helped so much !

5
I cannot put into words how Stepchange has helped my situation. I never knew such a helpful company was available until a friend told me about it. My life is so much better with no more stress or worry ! Reviewed on: 1st May 2024
Ronnie 's avatar
Ronnie

It gave me peace of mind financially and helped me t...

5
It gave me peace of mind financially and helped me to budget Reviewed on: 1st May 2024
TW's avatar
TW

The staff have been so understanding and supportive...

5
The staff have been so understanding and supportive of all my difficulties. Reviewed on: 1st May 2024
Laurie's avatar
Laurie

Every member of staff I have dealt with have been fr...

5
Every member of staff I have dealt with have been friendly, helpful and professional. Reviewed on: 1st May 2024
Gerard M's avatar
Gerard M

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