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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I spent years worrying about my debt and how I was g...

I spent years worrying about my debt and how I was going to get through the month after paying all my bills. Contacting Stepchange, speaking with their amazing staff and realising that I was not the only person in this position, took a huge weight off of my shoulders. Stepchange contacted all of my creditors and arranged affordable and agreed payments with all of them. I honestly wish I had contacted Stepchange years ago. I would not have been under so much pressure and so miserable for so long! Reviewed on: 15th May 2024

Every person I have spoken to at Stepchange has been...

Every person I have spoken to at Stepchange has been very sympathetic, understanding and most helpful. Their service un dealing with my creditors gas helped me get on with my life. I cannot thank them enough Reviewed on: 15th May 2024

Step change has helped me along the way and made my...

Step change has helped me along the way and made my financial struggle more manageable. Reviewed on: 15th May 2024

Stepchange have help us over the year and we appreci...

Stepchange have help us over the year and we appreciate there help Reviewed on: 15th May 2024

They are very helpful,friendly and supportive, as we...

They are very helpful,friendly and supportive, as well as understanding. Reviewed on: 15th May 2024

Very helpful and offered sensible advice in relation...

Very helpful and offered sensible advice in relation to debt management that suited ourselves. Reviewed on: 15th May 2024

A painless answer to the stress and the pain of debt.

Helpful and friendly service ...help is always there when needed. Reviewed on: 15th May 2024

I was in a seriously bad way.....

I was in a seriously bad way and their knowledgable agents really helped me to through it. Reviewed on: 15th May 2024

The company really helped me out.

The company really helped me out. They listen to all your issues and help you solve them by offering the services. It has took a relief of my shoulders knowing I'm debt free now! Reviewed on: 15th May 2024

Helped me out with my Debt problems, not judgemental...

Helped me out with my Debt problems, not judgemental and no fees. Great help. Reviewed on: 15th May 2024

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