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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18653 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18653)

They make it very easy to manage my debt

They make it very easy to manage my debt Reviewed on: 15th May 2024

Excellent service.

Very helpful and friendly advisors that really put my mind at rest. Reviewed on: 15th May 2024

StepChange was there when I had nowhere to turn

I was worried about making the first call to StepChange due to my situation, but there was no need. Everyone I've talked to over the years has been amazing and without being dramatic, StepChange probably saved my life. Reviewed on: 15th May 2024

Very polite people and helpful

Very polite people and helpful, always able to help me. I will recommend to some friends. I wish they can help my family and friends as well. Reviewed on: 15th May 2024

Always there to help, great customer service and sup...

Always there to help, great customer service and support. Reviewed on: 15th May 2024

I can't recommend Step Change enough.

I can't recommend Step Change enough. I was struggling after Covid, but they stepped in to help and took the stress away. Now I feel more in control, and it's thanks to them. Always courteous, always polite - don't hesitate to reach out to them. Reviewed on: 15th May 2024

Peace of mind

Step change has helped me get my debts into a manageable amount each month, a huge relief for me and my family. Reviewed on: 15th May 2024

Excellent customer service, everyone I spoke to genu...

Excellent customer service, everyone I spoke to genuinely seemed to care in what at times was quite a daunting situation Reviewed on: 15th May 2024

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

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