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StepChange: Debt advice reviews

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4.95
Based on 16,451 reviews, last reviewed 8th May 2026
83400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I was really worried about phoning, everyone I’ve sp... I was really worried about phoning, everyone I’ve spoken to were helpful and didn’t judge, I was put on a Debt management Plan. I’m so happy I took th... Read more Reviewed on: 8th May 2026
Mrs H's avatar
Mrs H

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16451)

I was very worried and frightened I could not cope f...

5
I was very worried and frightened I could not cope financially. They put my mind at rest Reviewed on: 1st May 2024
Julia Y's avatar
Julia Y

They help me repay my debts with manageable payments...

5
They help me repay my debts with manageable payments with I can afford and also They give you right advice about your debts and how to become debts free Reviewed on: 1st May 2024
Mariama.kamara75@yahoo.com's avatar
[email protected]

Stepchange helped me admit that I was in debt and st...

5
Stepchange helped me admit that I was in debt and started helping me through what I can and can't do. I chose a debt management plan to help me make managable payments and still put food on the table. I have never had a bad experience with them and whoever is at the end of the phone is full of knowledge, understanding and none judgmental!! Reviewed on: 1st May 2024
Keira S's avatar
Keira S

StepChange have been amazing they helped me so much...

5
StepChange have been amazing they helped me so much when my husband passed and I found myself in financial difficulties they helped me put a plan together to affordabily pay my debts off over a period of time they contacted the companies I owed money to and explained my situation to them also if I have any concerns they are always there to help and advise I don't know what I would have done without their help I would highly recommend any one in financial difficulty to contact them. Reviewed on: 1st May 2024
Karin Morris 's avatar
Karin Morris

Give them a chance to help

5
Could not have help me anymore So careing and professional Reviewed on: 1st May 2024
Alan Southam's avatar
Alan Southam

Best debt management plan service

5
I'm using StepChange with a debt management plan and I cleared most of my debt so far without issues. I even recommend to a family member who was also struggling with debt and in a month from now he'll be debt free. I'm very grateful for this service and happy I chose StepChange. Reviewed on: 1st May 2024
MihaiB's avatar
MihaiB

My debt solution.

5
Now the pressure is off my back from my creditors. Reviewed on: 1st May 2024
Charles Amoah's avatar
Charles Amoah

I have been helped with my debts, the service I rece...

5
I have been helped with my debts, the service I receive is very caring and not judged. Reviewed on: 1st May 2024
Ricky 's avatar
Ricky

Helped me with debt repayment excellent charity high...

5
Helped me with debt repayment excellent charity highly recommend if you’re in financial difficulties Reviewed on: 1st May 2024
Andy's avatar
Andy

Absolutely fantastic

5
I can not fault this company. All they have done to help me, I can not thank them enough. They are great on the phone and keep me up to date by emails. Their communication is fantastic. Reviewed on: 1st May 2024
Natasha's avatar
Natasha

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